Jenna Johnson
Woodbury
Summary
.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
17
17
years of professional experience
Work History
Waitress Trainer
Piston Diner
03.2021 - Current
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Travel Assistant Manager
Aldi
03.2016 - 03.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Receptionist
Hylton Paper
03.2014 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress Trainer
Gateway Diner
06.2008 - 03.2014
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
West Deptford High School
West Deptford NJ06-2006
Skills
- Order accuracy
- Role modeling
- Customer service
- Critical thinking
- Data entry
- Time management
- Problem-solving
- Customer/Client relations
- Product knowledge
- Appointment scheduling
- Team leadership
- Task delegation
- Organization skills
- Telephone skills
Timeline
Waitress Trainer
Piston Diner
03.2021 - Current
Travel Assistant Manager
Aldi
03.2016 - 03.2021
Receptionist
Hylton Paper
03.2014 - 03.2016
Waitress Trainer
Gateway Diner
06.2008 - 03.2014
High School Diploma -
West Deptford High School
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