Jenna Johnson
Hixton
Summary
Experienced court administration professional skilled in court record management and supporting judicial processes. Collaborative and adaptable, with a strong reputation for dependability and meticulous attention to detail. Proficient in handling legal documentation and courtroom procedures.
Overview
4
4
years of professional experience
Work History
Deputy Court Clerk
Trempealeau County
03.2024 - Current
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
- Reduced clerical errors by thoroughly reviewing all documents submitted to the court for accuracy and compliance with rules and regulations.
- Improved court efficiency by maintaining accurate and up-to-date records of case files, legal documents, and correspondence.
- Documented exhibits admitted during hearings.
- Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
Fiscal Specialist
Jackson County Department of Health and Human Services
04.2023 - 03.2024
- Conducted internal audits to verify compliance with applicable laws and regulations
- Implemented new software solutions to streamline accounting processes
- Managed accounts payable and receivable processes including invoicing customers
- Coordinated with other departments to resolve billing issues
- Reconciled bank statements on a daily basis
- Identified discrepancies between actual results and planned objectives
- Analyzed trends in spending patterns to identify cost savings opportunities
- Prepared weekly cash flow projections based on current business activity
- Reviewed purchase orders for appropriateness before approving payments
- Created and maintained financial spreadsheets to track budgeting and forecasting data
- Provided technical assistance in the development of accounting policies, procedures, and systems
- Prepared monthly journal entries for various accounts including revenue, expenses, accruals, transfers and adjustments
- Researched discrepancies in billing or payment information
- Assisted with annual audit preparations by providing requested documentation
- Maintained detailed records of all transactions within assigned areas
- Developed and implemented procedures to ensure accurate, timely financial reporting
- Analyzed balance sheet accounts on a monthly basis to ensure accuracy of records
- Performed complex account reconciliations and analysis of financial information
- Reviewed contracts for accuracy prior to processing payments
- Generated financial statements in accordance with GAAP principles
Patient Liaison
Gundersen Health System
11.2020 - 04.2023
- Assisted in maintaining patient records and documents according to HIPAA regulations
- Coordinated the registration process for new patients by verifying insurance eligibility, collecting demographic information and completing necessary paperwork
- Greeted visitors warmly upon arrival at the facility, answered questions about policies, services offered., and directed them appropriately if needed
- Actively participated in monthly staff meetings to discuss current trends in customer service delivery methods
- Created reports on performance metrics related to customer service initiatives using Microsoft Excel software programs
- Maintained an organized filing system for all patient records including scanning documents into EMR systems as needed
- Collaborated closely with other departments within the hospital to ensure that all patient needs were met promptly and efficiently
- Monitored patient satisfaction surveys to ensure compliance with departmental standards of care
- Provided customer service in a medical setting by answering patient inquiries, scheduling appointments, and resolving complaints
- Successfully completed training sessions on HIPAA regulations pertaining to patient confidentiality requirements
- Performed data entry duties such as entering patient demographics into the EMR system accurately
- Facilitated smooth transitions of care between departments by providing clear instructions to both clinical staff and patients and families regarding follow up visits or procedures
- Utilized problem-solving skills to resolve conflicts between patients and staff members while displaying empathy and compassion
- Ensured compliance with federal, state, and local laws regarding healthcare privacy rights
- Developed strong communication skills through daily interactions with patients, families, and healthcare professionals
- Provided assistance during peak hours when call volume was high ensuring all calls were answered promptly and professionally
- Conducted orientations for new employees on hospital policies related to customer service
- Demonstrated effective time management abilities while managing multiple tasks simultaneously in a fast-paced environment
- Contributed to team effort by accomplishing related results as needed
- Assisted patients in understanding insurance benefits, co-pays, deductibles
- Provided guidance on billing procedures and policies as needed
- Trained new staff members on proper registration techniques, insurance verification procedures
Education
MEDICAL BILLING AND CODING PROGRAM -
UW-Eau Claire
Eau Claire, WISCONSINAccounting
Chippewa Valley Technical College
Eau Claire, WIHIGH SCHOOL DIPLOMA -
Black River Falls High School
Black River Falls, WISCONSIN06-2018
Skills
- Strong organization
- Recordkeeping skills
- Data entry proficiency
- Court procedures
- Exhibit records
- Court processes
- Warrant issuing
- Filing systems
Timeline
Deputy Court Clerk
Trempealeau County
03.2024 - Current
Fiscal Specialist
Jackson County Department of Health and Human Services
04.2023 - 03.2024
Patient Liaison
Gundersen Health System
11.2020 - 04.2023
MEDICAL BILLING AND CODING PROGRAM -
UW-Eau Claire
Accounting
Chippewa Valley Technical College
HIGH SCHOOL DIPLOMA -
Black River Falls High School
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