Jenna Jordan
Wilmington,NC
Summary
Friendly hospitality professional with experience in guest greeting, reservation management, and smooth dining room flow. Known for organization, calm problem-solving, and strong communication in busy restaurant settings.
Overview
3
3
years of professional experience
Work History
Hostess/ Food runner
Harp and Crown LKN
Cornelius, North Carolina
04.2025 - Current
- Welcomed guests with friendly smiles at Harp and Crown LKN at Harp and Crown LKN with warm, polished hospitality
- Directed guest flow to support smooth dining room seating
- Escorted parties to assigned tables with clear, friendly guidance
- Managed reservations and waitlist using seating charts and phone inquiries
- Communicated table status with servers and kitchen staff
- Resolved seating conflicts, ensuring positive guest experiences
- Cleared and reset tables during peak hours, supporting servers and maintaining service flow
Hostess
Peninsula Prime
Cornelius, North Carolina
05.2024 - 03.2025
- Greeted guests with warm, professional welcome at restaurant entrance.
- Managed waitlist and communicated estimated seating times to guests.
- Assigned tables based on server sections and dining room flow.
- Updated reservation book and confirmed guest bookings.
- Answered phone calls and handled basic dining questions.
- Coordinated with servers and managers on seating needs.
- Presented menus and escorted guests to assigned tables.
- Maintained cleanliness of host stand area. and lobby area clean and organized.
Sandwich Maker
Jimmy Johns
Huntersville, North Carolina
08.2023 - 02.2024
- Prepared sandwiches following Jimmy John's recipes and customization requests.
- Took customer orders and entered requests accurately at counter.
- Operated register and handled cash and card payments.
- Stocked bread, meats, produce, and condiments throughout shift.
- Cleaned prep stations, equipment, and dining areas after service.
- Followed food safety rules and sanitation standards during food prep.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06-2026
Skills
- Customer service
- Guest relations
- Reservation management
- Food safety
- Cash handling
- Order accuracy
Timeline
Hostess/ Food runner
Harp and Crown LKN
04.2025 - Current
Hostess
Peninsula Prime
05.2024 - 03.2025
Sandwich Maker
Jimmy Johns
08.2023 - 02.2024
High School Diploma -
William Amos Hough High School