Jenna Keathley
Soulsbyville,Ca
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Adventist Health Sonora
Sonora
10.2021 - Current
- Scanned documents into electronic medical records system.
- Facilitated communication between patients, staff members, and third party payers.
- Ensured accuracy of all data entered into computer system.
- Verified insurance coverage for services provided by the facility.
- Collaborated with other departments to ensure quality customer service was delivered.
- Greeted patients and visitors in a courteous and professional manner.
- Actively participated in team meetings and training sessions.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Warehouse Lead Clerk
Black Oak Casino Resort
06.2017 - 10.2021
- Worked closely with purchasing department to ensure timely delivery of goods from vendors.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Performed cycle counts to verify physical stock against system-generated data.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Marketing Associate II
Black Oak Casino Resort
Tuolumne, CA
06.2011 - 06.2017
- Assists Marketing Department personnel in planning and executing promotional events for the casino.
- Responsible for bus program operations including booking, billing, greeting, checking in guests, and daily tracking of bus player activity.
- Works at Levi's Stadium on club suite level for casino sales.
- Works with outside organizations to develop sponsorship and donation opportunities.
- Responsible for coupon book programs with local lodging establishments.
- Researches outlets for future marketing opportunities.
- Executes all ordering for offsite events, raffle and auction items.
- Creates and analyzes all survey's for casino use through SurveyMonkey.
- Uses Microsoft Suite programs on a daily basis as well as other computer programs for Player Development tracking.
- Responsible for updating all Player addresses database.
- Works hand and hand with numerous casino guests as well as potential guests.
- Participates in multiple community events and fundraisers such as Meals on Wheels and Relay for Life.
Warehouse Clerk
Black Oak Casino Resort
Tuolumne, CA
06.2008 - 06.2011
- Monitored and reviewed inventory levels by physical count, and visual inspection.
- Inspected and verified deliveries and reconciles invoices against purchase orders, checking cost and quantities.
- Responsible for picking up and delivering all incoming as well as outgoing mail to appropriate tribal offices.
- Maintained requisitions of orders manually or in automated systems to track the status of purchases and complied reports.
- Maintained records of transfers of distribution to points of sales and forwards documentation to proper departments daily.
- Provided courteous service to Team Members as well as Guests.
Cashier/Pharmacy Clerk
Save Mart Super Markets
Sonora, CA
08.2001 - 05.2008
- Served shoppers in a prompt, courteous, and friendly manner.
- Executed cash transactions quickly and accurately.
- Managed the frozen food and dairy department during swing shift.
- Worked the pharmacy counter as a fill-in, which consisted of assisting customers in prescription refills, faxing medical offices, communicating with medical offices via telephone, and completing transactions.
Education
Associate of Science - Allied Health Science
South University
2015
Certified Nursing Assistant -
Avalon Care Center
2004
Skills
- Reliable and Punctual
- Inventory Assessment
- Multitasking and Prioritization
- Microsoft Office
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Team Collaboration
Certification
- Basic Life Support (CPR and AED)
Timeline
Patient Access Representative
Adventist Health Sonora
10.2021 - Current
Warehouse Lead Clerk
Black Oak Casino Resort
06.2017 - 10.2021
Marketing Associate II
Black Oak Casino Resort
06.2011 - 06.2017
Warehouse Clerk
Black Oak Casino Resort
06.2008 - 06.2011
Cashier/Pharmacy Clerk
Save Mart Super Markets
08.2001 - 05.2008
Associate of Science - Allied Health Science
South University
Certified Nursing Assistant -
Avalon Care Center