Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Keltner

Portland

Summary

Hospitality professional with expertise in customer service and time management. Proven track record in training teams and enhancing operational efficiency during peak hours. Recognized for providing positive customer relationships and maintaining high satisfaction levels through attentive service and effective communication.


Overview

10
10
years of professional experience

Work History

Barista and Shift Lead

HMSHost Starbucks
05.2021 - Current
  • Trained and mentored new baristas on coffee preparation techniques, customer service standards and point-of-sale systems.
  • Oversaw daily operations, ensuring efficient workflow and high-quality product delivery during peak hours.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Resolved customer inquiries and complaints promptly, maintaining positive relationships and satisfaction levels.
  • Provided exceptional customer service and promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Secretary and Parts Runner

Auto Battery and Electric
09.2018 - 10.2020


  • Managed filing systems for documents improving retrieval speed and organization.
  • Entered data into system and updated customer contacts with information to keep records current
  • Ordered, retrieved and delivered auto parts and important supplies efficiently and safely to vendors, customers and other store locations.
  • Oversaw inventory of office supplies and shop inventory, ensuring availability and cost-efficiency.
  • Monitored stock levels, identifying shortages and reordering supplies to maintain seamless operations.
  • Maintained thorough records of incoming shipments, verifying accuracy against purchase orders before stocking shelves
  • Handled and transferred various cash amounts from shop sales to ensure registers are up to date daily and accurate bank transactions.

Server and Cashier

Baskin Robins
03.2015 - 09.2018
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Operated cash register to record transactions accurately and efficiently.
  • Carried out complete opening, closing and shift change duties to keep store working efficiently and teams ready to meet customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Reynolds High School
Troutdale, OR

Skills

  • Time management
  • Friendly and outgoing
  • Hospitality service expertise
  • Attention to detail
  • Team player
  • Exceptional customer service

Timeline

Barista and Shift Lead

HMSHost Starbucks
05.2021 - Current

Secretary and Parts Runner

Auto Battery and Electric
09.2018 - 10.2020

Server and Cashier

Baskin Robins
03.2015 - 09.2018

Reynolds High School

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