Jenna Ketterer
Tallmadge,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Dispensary Agent
The Citizen by Klutch
Lorain, OH
05.2024 - Current
- Developed customer relationships and ensured satisfaction with services.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Actively participated in developing strategies for improving customer relations.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
Front Office Manager
True North Yacht Sales & Service
Sandusky, OH
03.2023 - 05.2024
- Coordinated with other departments to ensure smooth functioning of operations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Resolved conflicts between customers or staff members professionally.
- Performed administrative duties such as filing documents, answering phones.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Assistant Parts Department Manager
South Shore Marine
Huron, OH
02.2022 - 03.2023
- Analyzed sales trends to determine which parts should be stocked more frequently or discontinued from the inventory list.
- Monitored inventory levels and reordered stock as needed to meet customer demand.
- Resolved customer complaints in a timely fashion while maintaining positive relationships with both internal and external customers.
- Collaborated with other departments such as accounting and marketing to coordinate activities related to product launch events.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
Line Lead
Havpak
West Chester , PA
09.2021 - 02.2022
- Created reports detailing productivity levels, inventory counts, absenteeism rates.
- Directed workflow, monitored progress, and ensured deadlines were met.
- Held daily meetings with team members to discuss objectives for the day's work schedule.
- Resolved conflicts between employees or departments in a timely manner.
- Monitored product quality throughout the manufacturing process to ensure customer satisfaction.
- Identified areas where additional training was needed and conducted follow-up sessions as required.
- Managed inventory levels by ensuring adequate supplies were available for each shift.
- Inspected finished products prior to shipment for compliance with quality control standards.
- Assisted in the training of new line leads and production workers.
Processing Lead
Firelands Scientific
Huron, OH
01.2019 - 04.2021
- Supervised the cleaning, sanitizing, and sterilization activities of work area.
- Developed training materials for new processing technicians.
- Assisted with troubleshooting equipment malfunctions or breakdowns.
- Conducted quality checks on finished products prior to shipment.
- Monitored staff performance, providing feedback and guidance as needed.
- Organized inventory of parts and supplies necessary for production processes.
- Implemented operational procedures to maximize productivity.
- Planned and coordinated daily workflow of processing team members.
- Performed quality control tests to ensure products meet specifications.
Education
High School Diploma -
Harriton High School
Bryn Mawr, PA06-2012
Some College (No Degree) - Cybersecurity
Springboard Education
HuronSkills
- Schedule Management
- Positive Attitude
- Resolving customer issues
- Product Sales
- Client Interviews
- Customer service abilities
- Industry Expertise
- Stress Management
- Call Management
- Critical Thinking
- Internet savvy
- Information documentation
- Relationship Building
- Sales strategy development
- Clear Communication
- Problem-solving skills
- Customer Complaint Resolution
- Conflict Resolution
- Order Fulfillment
- Meeting Coordination
- Professional Networking
- Organization and Time Management
- Flexible and Adaptable
- Written Communication
- Collaboration
- Analytical Thinking
- Data Entry
- Microsoft Office expertise
- Computer and Microsoft Office Skills
References
References available upon request.
Timeline
Dispensary Agent
The Citizen by Klutch
05.2024 - Current
Front Office Manager
True North Yacht Sales & Service
03.2023 - 05.2024
Assistant Parts Department Manager
South Shore Marine
02.2022 - 03.2023
Line Lead
Havpak
09.2021 - 02.2022
Processing Lead
Firelands Scientific
01.2019 - 04.2021
High School Diploma -
Harriton High School
Some College (No Degree) - Cybersecurity
Springboard Education