Jenna Khal
Rancho Cordova,CA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin'
10.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Crew Member
Papa Murphy's
01.2022 - 09.2022
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
Entrepreneurship
California State University, Sacramento
Sacramento, CA06-2027
Business Administration
American River College
Sacramento, CA07-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Customer service focus
- Conflict resolution
- Team supervision
- POS system operation
Timeline
Shift Leader
Dunkin'
10.2024 - Current
Crew Member
Papa Murphy's
01.2022 - 09.2022
Entrepreneurship
California State University, Sacramento
Business Administration
American River College
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