Jenna Kim

The Colony

Summary

Motivated marketing professional with hands-on experience in customer communication, digital marketing, and campaign design. Skilled in email marketing, CRM systems, and content creation, with a background in customer service and financial operations. Adept at using marketing tools to enhance customer engagement and drive business goals. Seeking to contribute my creativity and technical skills as an Email Marketing Specialist in a dynamic, growth-oriented environment.

Overview

years of professional experience

Certification

Work History

Associate Banker ME

JPMorgan Chase & Co.

05.2024 - Current

- Managed client interactions ensuring accuracy in transactions and delivering customer service.
- Utilized Chase Online for account management.
- Supported clients with troubleshooting.
- Prioritized client needs enhancing satisfaction.
- Managed administrative tasks and scheduling.

Marketing Intern

RYR Corp

01.2023 - 05.2023

- Created email templates and newsletters.
- Managed catalog updates and marketing collateral.
- Assisted with social media campaigns.
- Researched customer trends.
- Collaborated with cross-functional teams.

Education

Bachelor of Science - Marketing

The University of Texas at Dallas

12.2023

Skills

- Marketing Tools: HubSpot, Salesforce (basic)
- Design Tools: Adobe Illustrator, Photoshop

- Productivity: MS Office, Google Workspace

Certification

- Google Digital Marketing & E-Commerce Certificate

Additional Information

- Fluent in English and Korean
- Expanding knowledge in CRM and email marketing automation tools

Timeline