Jenna Kim
Lewisville
Summary
Experienced fraud and financial crime professional specializing in fraud investigations, transaction monitoring, and risk mitigation. Demonstrates expertise in researching suspicious activity, documenting investigative findings, and escalating high-risk cases. Knowledgeable in fraud prevention and compliance procedures, with strong capabilities in Microsoft Office and case management systems.
Overview
3
3
years of professional experience
Work History
Fraud Operation Associate
Texas Capital
Richardson
09.2025 - Current
- Investigate potentially fraudulent account activity, suspicious transactions, and high-risk customer behavior across consumer and commercial banking accounts.
- Review system-generated alerts and analyze transactional patterns to identify unusual activity, account takeover indicators, suspicious payment activity, and potential money laundering concerns.
- Conducted detailed research with internal systems, account histories, customer profiles, and transaction data to support informed investigative decisions.
- Documented investigative findings clearly and accurately in case management systems, ensuring compliance with bank procedures and regulatory requirements.
- Escalate suspicious activity and high-risk cases to appropriate internal teams for further review and potential filing.
- Partner with fraud, compliance, operations, and frontline banking teams to resolve complex account issues and mitigate financial and reputational risk.
- Identified emerging fraud trends and provided actionable feedback on alert effectiveness and process improvement opportunities.
- Handle escalated and complex cases requiring advanced investigation and analysis.
Associated Banker
JPMorgan Chase & Co.
Lantana
05.2024 - 08.2025
- Monitored customer account activity to identify potential fraud, suspicious transactions, and unusual behavior, enhancing security measures.
- Monitored customer account activity and identified potential fraud, suspicious transactions, and unusual account behavior.
- Escalated high-risk activity to fraud and compliance teams, facilitating investigations by gathering supporting documentation.
- Maintained detailed and accurate records of customer interactions, account reviews, and case outcomes.
- Assisted customers with banking products and services while maintaining awareness of financial, operational, and reputational risk.
- Supported branch efforts related to regulatory compliance, customer due diligence, and risk mitigation.
- Collaborated with internal partners to resolve account issues and address suspicious activity, ensuring compliance and operational integrity.
BUSINESS MARKETING INTERN
RYR CORP
Richardson
01.2023 - 05.2023
- Conducted research and analysis that informed business strategies and decision-making.
- Reviewed customer and market data to identify actionable trends and potential risks.
- Prepared comprehensive summaries, reports, and competitor analyses for management review.
- Responded to customer inquiries via email with professionalism and accuracy.
Education
Bachelor of Science - Marketing
The University of Texas At Dallas
RichardsonSkills
- Risk & Compliance: Expert in Risk Assessment and Regulatory Compliance using LexisNexis, Verafin, and Fiserv
- Fraud Investigation
- Salesforce & Workday
- Risk assessment
- Compliance adherence
- Technical Tools: Advanced proficiency in Google Workspace and Microsoft Office Suite
Timeline
Fraud Operation Associate
Texas Capital
09.2025 - Current
Associated Banker
JPMorgan Chase & Co.
05.2024 - 08.2025
BUSINESS MARKETING INTERN
RYR CORP
01.2023 - 05.2023
Bachelor of Science - Marketing
The University of Texas At Dallas