Jenna Kimack
Fenton,MO
Summary
Ethical Clinical Research Assistant bringing 4 years of research industry performance to add value to the Pediatric Hematology/Oncology Clinical Research team. Knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Reliable and expertly assist with office operations and physician/staff support.
Overview
13
13
years of professional experience
Work History
Clinical Research Assistant
Washington University School Of Medicine
03.2020 - Current
- Mastered complex government required systems including but not limited to IAM, RCR, COG, and ID.me.
- Aid in updating and completing required systems for members of our site and rosters.
- Met with more that 50 members of our research team to help with any needs to keep updated systems current.
- Onboard
- Keep, update, and, track accurate essential documents required by FDA and sponsor for our clinical trials,
- Prepare, run, and collect research samples and consents for all research studies at our site.
- Gathered, processed, and shipped lab specimens.
- Provided training and onboarding to new team members on proper procedures.
- Developed strong relationships and communication will all medical staff and coworkers.
Customer Service Representative
St. Louis County Public Health Department WIC
02.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Contributed positively to the overall team atmosphere, motivating colleagues and ensuring supportive work environments.
- Mastered complex government systems to provide over a 100+ food vouchers for healthy nutrition for women, infant, and children.
Groomer
Petco
02.2011 - 02.2018
- Training new associates, coordinating clients appointments with appropriate time slots and groomers, customer service, cash management, ordering/maintaining product usage and sales, and fulfilling leadership roles as needed.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring stress-free experiences for both animals and their owners.
- Maintained clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
Education
No Degree - General Studies
St. Louis Community College
Kirkwood, MO 04.2014
Diploma -
Northwest High School
Cedar Hill, MO05.2008
Skills
- Fulfilling leadership roles
- Office Support
- Inventory Management
- Good Clinical Practices
- Specimen handling
- Communication
- Customer service
- Maintenance / confidentiality of office documents
- Documentation Management
- Research SOPs understanding
- Schedule Coordination
- Flexibility and Adaptability
Awards
- Customer Service Award 2010
- Morale Award 2016
References
- Phyllis Zimmerman, First Bank, Vice President & Area Manager, 314-619-2497
- Carol Birkenmeier, Petco, Grooming Manager, 314-619-2497
- Victoria Beachler, Jefferson County Children's Division, Service Worker, 314-943-3807
Projects
1st, 2nd, and 3rd Annual Snowball Softball Tournament, Fenton Athletic Association, 2015, 2016, and 2017, Assisted in organizing, advertising and cash management. We raised and donated for the Mended Hearts Foundation. Hispanic Festival Volunteer, St. Louis, MO, 2016, Projected community values and spoke on behalf of the enrichment of Soulard. Delmar Gardens Volunteer, Activities Department, 2011-2014, Assisted Alzheimer's in holiday activities.
Timeline
Clinical Research Assistant
Washington University School Of Medicine
03.2020 - Current
Customer Service Representative
St. Louis County Public Health Department WIC
02.2018 - 03.2020
Groomer
Petco
02.2011 - 02.2018
No Degree - General Studies
St. Louis Community College
Diploma -
Northwest High School