JENNA KINARD
South Jordan,UT
Summary
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
8
8
years of professional experience
Work History
Office Manager
National Construction Specialties
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Mortgage Loan Originator
Citycreekmortgage
07.2019 - 01.2022
- MLO Originate new business Structure loans Take and review applications Communicate with client through entire process Qualify and approve all loans Credit repair/ rescores Consistently stay informed on any new guidelines and programs
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Explained different types of loans pertaining to client situations.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
Closer
Torro Funding
08.2022 - 03.2023
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
Mortgage Loan Officer
Envoy Mortgage
02.2022 - 10.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Mortgage Loan Officer Assistant/ MLO
Citywide Home Loan's
02.2017 - 07.2019
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Assembled important paperwork and disclosures for borrower.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ05-2027
Diploma -
Jordan High School
Sandy, UT06.2006
Skills
- Sales
- Property Evaluation
- Retail Mortgages
- Prospecting Clients
- Loan Processing
- Deep knowledge of bankruptcy processes
- Practiced at FHA loan process
- Proficient in 10-key
- Analytical and Critical Thinking
- Critical Thinking
- Data Management
- Self-Motivated
- Multitasking Abilities
- Interpersonal Communication
- Sales Goals
Accomplishments
- Top 1% Certified partner at United Wholesale Mortgage
- I am highly knowledgeable in self employed income
- Licensed Real Estate Agent
- Closed over 500 loans in my time with City Creek Mortgage
Timeline
Office Manager
National Construction Specialties
08.2023 - Current
Closer
Torro Funding
08.2022 - 03.2023
Mortgage Loan Officer
Envoy Mortgage
02.2022 - 10.2022
Mortgage Loan Originator
Citycreekmortgage
07.2019 - 01.2022
Mortgage Loan Officer Assistant/ MLO
Citywide Home Loan's
02.2017 - 07.2019
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Diploma -
Jordan High School
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