Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jenna King

Lakewood,CO

Summary

Experienced Restaurant and Customer Service employee and manager dedicated to striving towards excellence. Fast, proficient and come equip with knowledge and understanding of the industry. Being consistent but also resilient and adaptable is a quality I take pride in. Looking forward to meeting and working with others who celebrate the same passion.

Overview

10
10
years of professional experience

Work History

Manager

Smashburger
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.

Housekeeper

Woodspring Suites
03.2022 - 02.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Server

Fontana Sushi
04.2018 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Dennys
01.2018 - 08.2020
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Bartender

Yak And Yeti
06.2013 - 08.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Arranged, organized, and scheduled parties for the event center.

Education

Associate of Science - Nursing

Red Rocks Community College
Denver, CO

No Degree - Business

Front Range Community College
Westminster, CO

High School Diploma -

Arvada High School
Arvada, CO

Skills

  • Risk Management
  • Building Customer Rapport
  • Branding
  • Order Supplies
  • Cost Management
  • Supplier Relations
  • Productivity Performance

Hobbies

Running

Pilates

Reading

Painting

Timeline

Manager

Smashburger
02.2023 - Current

Housekeeper

Woodspring Suites
03.2022 - 02.2023

Server

Fontana Sushi
04.2018 - 10.2022

Server

Dennys
01.2018 - 08.2020

Bartender

Yak And Yeti
06.2013 - 08.2018

Associate of Science - Nursing

Red Rocks Community College

No Degree - Business

Front Range Community College

High School Diploma -

Arvada High School

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Jenna King