Jenna Kittrell
Long Island City,NY
Summary
I am a responsible professional with over eleven years of customer service expertise. I am an adaptable, dependable and punctual team player with a positive outlook. I am a quick learner and an excellent communicator, who is goal driven with a drive to succeed. I am a reliable employee that works well with others and someone who will make a perfect addition to your team.
Overview
9
9
years of professional experience
Work History
Member Services Representative I & II
Technicolor Federal CU
10.2023 - 02.2025
- Member Services: Promptly assisted members by responding to general and complex telephone, email and in person inquiries. Promoted products and services based on member needs. Opened new member accounts and existing member shares in accordance with established procedures. Met CU service standards. Assisted members with online banking and debit card inquiries. Processed standard teller transaction and loan payments and offered guidance to all members.
- Office Duties: Performed call center duties. Handled incoming and outgoing mail. Processed levies and gathered information for subpoenas. Reviewed and processed remote deposit capture/check 21 images. Processed IRA transactions and balanced the ATM.
- Operations Efficiencies: Successfully completed regulatory compliance, security, elder abuse and safety training as required. Followed established regulations, policies and procedures.
Front Desk & Client Relations Specialist
Exhalence LA
07.2022 - 09.2023
- Member Services: Promptly assisted incoming patients by creating/validating their accounts, verifying their identity and following government compliance policies.
- Clerical Duties: Filed documents, maintained staff calendar, assisted venders and delivery persons, answered phone calls and inquiries and processed the mail.
- Administrative Duties: Calendared meetings and scheduled events for upper management. Took and delivered messages. Managed mail and email correspondence as required.
Teller & Member Services Representative
Glendale Area Schools CU
01.2016 - 07.2022
- Teller Duties: Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Processed customer transactions promptly, minimizing wait times.
- Member Services: Assisted with in-person and telephone inquiries on checking and savings accounts, loans, and lines of credit. Processed in-person and online applications. Opened/closed accounts. Educated customers on the use of online banking and mobile apps. Cross-sold credit cards, loans and other products.
Education
High school diploma -
Crescenta Valley High School
Associate’s degree -
Glendale Community College
Skills
- Communication
- Teamwork
- Accountability
- Critical thinking
- Organization skills
- Adaptability
- Strong work ethic
- Computer skills
- Sales expertise
- Listening skills
Websites
References
Available upon request
Timeline
Member Services Representative I & II
Technicolor Federal CU
10.2023 - 02.2025
Front Desk & Client Relations Specialist
Exhalence LA
07.2022 - 09.2023
Teller & Member Services Representative
Glendale Area Schools CU
01.2016 - 07.2022
High school diploma -
Crescenta Valley High School
Associate’s degree -
Glendale Community College
Similar Profiles
Holly WatsonHolly Watson
Senior Loan Specialist at Copper Basin Federal CUSenior Loan Specialist at Copper Basin Federal CU
Travell AndersonTravell Anderson
Tier 2 Help Desk Technician at Peach State Federal CUTier 2 Help Desk Technician at Peach State Federal CU
Asia Nicole TaylorAsia Nicole Taylor
Bank Associate at Tinker Federal CuBank Associate at Tinker Federal Cu