Jenna Knepp
Milford,IN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Bart's Watersports
05.2023 - 08.2023
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Receptionist
Rookstool's Pier Shop
05.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Receptionist Intern
Ritter Electric, Heating, Cooling & Plumbing
03.2019 - 05.2022
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Provided administrative support for various departments as needed, demonstrating adaptability and strong organizational skills.
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Effectively communicated updates from management to other team members fostering open lines of communication within the organization.
Education
Currently in School - Nursing
Indiana Wesleyan University
Marion, IN05.2026
High School Diploma -
Wawasee High School
Syracuse, IN05.2022
Skills
- Effective Communication
- Records Management
- Self-Motivated and Independent
- Shipping and Receiving
- Punctual and Reliable
- Teamwork and Cooperation
- Interpersonal Skills
- Heavy Lifting
- Package Handling
- Bookkeeping
- File Management
- Scheduling
- Office Management
- Administrative Support
- Data Entry
- Document Management
- Documentation and Reporting
- Time Management
- Data Inputting
- Multi-Line Telephone Operation
- Customer and Client Relations
- Calendar Management
- Scheduling Appointments
- Customer/Client Relations
- Organization Skills
- Office Administration
- Mail Distribution
- Verbal and Written Communication
Affiliations
- 4-H
Certification
I have my BLS Certification
Clinicals
I will have completed two semesters of clinicals by May 2024.
Timeline
Shipping and Receiving Clerk
Bart's Watersports
05.2023 - 08.2023
Receptionist
Rookstool's Pier Shop
05.2022 - 08.2022
Receptionist Intern
Ritter Electric, Heating, Cooling & Plumbing
03.2019 - 05.2022
Currently in School - Nursing
Indiana Wesleyan University
High School Diploma -
Wawasee High School
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