Jenna Knight
Holiday,FL
Summary
Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over 4 years of managing documentation. Considered team player with exemplary multitasking skills.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Advance Urology Institute
07.2022 - Current
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
Front Office Supervisor
Nature Coast Orthopedic
05.2019 - 04.2020
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
Medical Receptionist
Access Healthcare
04.2017 - 07.2019
- Aided with prescription refill requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Seminole High School
Seminole, FLSkills
- Eligibility Determination
- Prior Authorization Knowledge
- Customer Service
- Appointment Scheduling
- Attention to Detail
- Insurance Verification
- EMR / EHR
- Administrative Support
Timeline
Front Office Administrator
Advance Urology Institute
07.2022 - Current
Front Office Supervisor
Nature Coast Orthopedic
05.2019 - 04.2020
Medical Receptionist
Access Healthcare
04.2017 - 07.2019
High School Diploma -
Seminole High School
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