Jenna Knoerzer
Summary
Personable, caring and commended for building routines while handling emotional and social needs. Certified in First Aid and CPR. Alert and organized individual dedicated to maintaining child-friendly environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Horse Farm Manager
Leather And Lace
Oklahoma City, OK
08.2022 - 05.2023
- Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
- Ensured safety of horses by maintaining clean and secure stables at all times.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
- Provided treatment for minor horse injuries.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
- Clean stables and riding areas.
- Fit gear for horses and specific riders.
- Provided exceptional customer service to clients visiting the stable facility, ensuring a positive experience for both human and equine guests.
- Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Trained young horses for basic riding skills, leading to successful integration into riding programs.
Family Babysitter
Family Business
Califon, NJ
12.2019 - 06.2022
- Observed children during snack time to prevent choking.
- Assisted children with completing homework and special assignments to improve academic performance.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Read books to promote language development.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Communicated positively with children and guardians.
- Fostered learning by creating educational games and projects.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Led indoor and outdoor activities to entertain and occupy children.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Balanced schedules to promote optimal rest, play and educational periods.
Pizza Delivery Driver
Nicolas pizza
Califon, NJ
10.2020 - 12.2021
- Carried food in insulated bags to maintain hot or cold temperature.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Helped recruit and train new team members.
- Recorded weekly hours and mileage for accurate payment.
- Documented time of delivery to record completion of order.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Delivered fresh food to customers across local area.
- Maintained positive relationships with customers to promote further business opportunities.
- Presented customers with bills and receipts to collect payment for delivered food.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Collected tips from customers through hands-free electronic methods.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Horseback Riding Instructor
Krause Farms Equestrian Center
St Louis, MO
02.2017 - 05.2019
- Promoted responsible horse care by educating students on proper grooming techniques and equipment maintenance.
- Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
- Improved student horsemanship skills through personalized instruction and hands-on demonstrations.
- Coordinated group activities such as trail rides or competitions, fostering camaraderie among students of various skill levels.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Adapted lesson plans according to weather conditions or facility limitations, ensuring productive use of available resources and time slots.
- Delivered exceptional customer service to parents and riders, leading to high satisfaction rates among clientele.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Evaluated rider progress through regular assessments, providing constructive feedback for continuous improvement.
- Cleaned and maintained facility with 23 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Contributed to stable management, ensuring a clean and organized environment for both horses and students.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
Education
Bachelor of Arts - Criminal Justice And Forensic Science
University of Central Oklahoma
Edmond, OK05.2026
High School Diploma -
Voorhees High School
Glen Gardner, NJ05.2022
Skills
- Certified in First Aid and CPR
- Good Decision Making
- Promoting Good Behavior
- Problem Solving
- Critical Thinking
- Regulating Schedules
- Verbal and Written Communication
- Time Management
- Customer Service
- Strong Work Ethic
- Guest Engagement
- Cash Handling
Timeline
Horse Farm Manager
Leather And Lace
08.2022 - 05.2023
Pizza Delivery Driver
Nicolas pizza
10.2020 - 12.2021
Family Babysitter
Family Business
12.2019 - 06.2022
Horseback Riding Instructor
Krause Farms Equestrian Center
02.2017 - 05.2019
Bachelor of Arts - Criminal Justice And Forensic Science
University of Central Oklahoma
High School Diploma -
Voorhees High School