Jenna Koonitsky
West Palm Beach,FL
Summary
Dedicated and customer-focused professional with a background in counter service, skilled in order handling, customer satisfaction, and inventory management. Known for exceptional communication, time management, and organizational skills, I excel in fast-paced environments, consistently maintaining high cleanliness standards and driving service efficiency. Adept at working under pressure, I contribute positively to team dynamics and customer experiences. Frequently praised for innovative problem-solving, I continuously improve workflow and service quality. Eager to leverage my skills and work ethic to contribute to your company’s success.
Overview
6
6
years of professional experience
Work History
Shift Leader
Playa Bowls
02.2025 - 05.2025
- Monitored employee performance to ensure compliance with company policies and procedures.
- Excelled in high-pressure, evolving environment
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Sorted food and supply deliveries and correctly stored each item in its proper location.
Tanning Consultant
Apollo Tanning
07.2024 - 05.2025
- Created a welcoming atmosphere in the salon to enhance client experience.
- Instructed customers on proper use of tanning beds, spray tans, and other equipment.
- Greeted clients upon arrival and provided a warm welcome to ensure a positive experience.
- Followed standard infection control protocols to avoid illness or contamination.
- Processed sales transactions and handled cash and credit card payments accurately.
- Cleaned and sanitized tanning beds and rooms.
- Processed transactions quickly and accurately while providing excellent customer service at all times.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Maintained a clean and sanitary environment in the salon at all times.
Ambassador
Fairfield University
06.2019 - 11.2024
- ID Students and Staff Give directions
- Greet everyone upon entering the University
- Follow security measures for University safety
- Provided efficient and courteous service to customers at all times
Frozen Yogurt Shop Manager
Zacks Frozen Yogurt
04.2021 - 01.2024
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Trained new staff on serving techniques, customer service protocols, and safety procedures.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Balanced receipts and payments in cash registers
- Communicated with customers regarding orders, comments and complaints
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Utilized social media platforms to promote daily specials and events.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
- Organized eating, service and kitchen areas
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Washed dishes, glassware and silverware after meals
- Conducted weekly inventory checks of supplies and ingredients used for frozen yogurt production.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Managed time effectively during peak hours to minimize customer wait times.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Checked expiration dates on products to ensure quality control measures were met.
Education
Bachelor of Business Administration - Marketing
Fairfield University
Fairfield, CT05.2026
High School Diploma -
St.Joseph High School
Trumbull, CT06.2021
Skills
- Excellent Communication
- Cash Register Operation
- Time Management
- Stocking and Replenishing
- Workstation Setup and Breakdown
- Billing and Payment Processing
- Customer Service
- Customer Relations
- Adaptability and Flexibility
- High-Volume Environments
- Cleaning and Sanitizing
- Customer Transactions
- Complaint Resolution
- Health and Safety Standards
- Inventory Monitoring
- Quality Assurance
- Safe Work Practices
- Operational Efficiency
- Team Player
- Guest Satisfaction
References
References available upon request
Timeline
Shift Leader
Playa Bowls
02.2025 - 05.2025
Tanning Consultant
Apollo Tanning
07.2024 - 05.2025
Frozen Yogurt Shop Manager
Zacks Frozen Yogurt
04.2021 - 01.2024
Ambassador
Fairfield University
06.2019 - 11.2024
Bachelor of Business Administration - Marketing
Fairfield University
High School Diploma -
St.Joseph High School
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