Jenna Krupski
Buffalo
Summary
Dynamic Licensed Massage Therapist with a proven track record at Massage Envy, specializing in deep tissue and trigger point therapy. Adept at building client relationships and developing personalized treatment plans, resulting in enhanced client satisfaction and retention. Licensed massage therapist with strong communication skills, committed to promoting wellness and relaxation.
Overview
7
7
years of professional experience
Work History
Licensed Massage Therapist
Massage Envy
Buffalo, NY
12.2025 - Current
- Provided therapeutic massage services to enhance client wellness and relaxation.
- Assessed client needs through thorough consultations, ensuring personalized treatment plans.
- Maintained clean and organized treatment rooms to uphold facility standards and hygiene protocols.
- Collaborated with team members to optimize scheduling and improve patient flow efficiency.
Escape Room Associate
Escape City Buffalo
Buffalo, NY
11.2022 - 03.2026
- Assisted in managing daily operations and customer interactions to enhance service quality.
- Supported team in executing event logistics and setup to ensure smooth experiences for clients.
- Coordinated with vendors and suppliers to maintain inventory levels and product availability.
- Engaged with customers to gather feedback, improving services based on client preferences.
Customer Service Representative and Bridal Stylist
David’s Bridal
Buffalo, NY
12.2023 - 03.2025
- Assisted customers with product selection, ensuring a personalized shopping experience.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Maintained knowledge of current promotions and product offerings to provide informed recommendations.
- Processed transactions accurately using point-of-sale systems, ensuring swift check-out experiences.
Delta Technician
Delta Sonic Car Wash Systems
Buffalo, NY
10.2019 - 07.2021
- Operated high-pressure washing equipment to ensure vehicle cleanliness and customer satisfaction.
- Conducted routine maintenance on car wash machinery to optimize operational efficiency.
- Assisted in training new team members on safety protocols and equipment usage.
- Implemented quality control measures to maintain service standards and reduce errors.
Education
Completion of Hours For Massage Therapy - Massage Therapy
New York Institute of Massage
Buffalo, NYSkills
- Stress relief massage
- Deep tissue massage
- Social skills
- Professional ethics
- Therapeutic touch
- Trigger point massage
- Craniosacral therapy
- Swedish massage
- Anatomy knowledge
- Body mechanics
- Self-care practices
- Aroma therapy
- Sports massage
- Trigger point therapy
- Customer service
- Treatment Planning
- Appointment scheduling
- Muscle and body assessment
- Relationship building
- Board certification in therapeutic massage and bodywork (BCTMB)
- Client records maintenance
- Chair massage
- Scalp massage
- Effective communications
- Aromatherapy and reflexology
- Medical terminology
- Essential oil application
- Cash handling
- Muscle and soft tissue massage
Timeline
Licensed Massage Therapist
Massage Envy
12.2025 - Current
Customer Service Representative and Bridal Stylist
David’s Bridal
12.2023 - 03.2025
Escape Room Associate
Escape City Buffalo
11.2022 - 03.2026
Delta Technician
Delta Sonic Car Wash Systems
10.2019 - 07.2021
Completion of Hours For Massage Therapy - Massage Therapy
New York Institute of Massage