Jenna Larned
Wakefield,RI
Summary
North East Multi Line High-energy sales and customer relations professional well-versed in promotional product sales across the Northeast. Focused on offering superior support and meeting all industry standards.
Creative in applying expertise in the promotional product industry. Implements and executes solutions that work and keep customers happy. Skilled in leadership functions such as training and mentoring new associates.
Solutions- oriented with proven record of creating valuable, customized solutions. Highly talented and driven to exceed expectations and sales goals. Identifies leads, manages prospects and acquires new business while servicing existing clients.
Overview
16
16
years of professional experience
Work History
North East Multi Line Sales Representative
Freedom Line Marketing LLC
Wakefield , RI
02.2014 - Current
- Specialized in selling top promotional products to Distributors in the promotional product industry in the North East territory.
- Represented over 10, top ten suppliers in the promotional product industry.
- Provided fast, efficient service to all customers.
- Excellent at problem solving, which leaves for positive outcomes from clients.
- Developed and maintained strong, long lasting relationships within the industry.
- Researched and stayed up to date about market trends.
- Organized client visits, presentations, product demonstrations and trade shows.
- Generated new sales leads through cold calling and networking activities.
- Attended industry events such as conferences, seminars.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Created product displays, brochures, flyers and other promotional materials for the trade show booth.
- Generated leads through conversations with attendees at the trade show.
- Provided in-depth product demonstrations to potential customers at the trade show booth.
- Followed up with prospects after the trade show via telephone or email communications.
- Delivered presentations on company products during various seminars held at the trade shows.
- Updated customer contact lists for future marketing opportunities.
- Resolved customer complaints promptly and courteously.
- Conducted market research to identify potential customers and their needs.
Independent Sales Representative
Micarloader.com
Huntington Beach, CA
03.2010 - 04.2011
- Developed and implemented strategies for increasing internet sales for car dealerships across southern California.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Identified new opportunities for expanding the reach of the company's internet presence through SEO optimization techniques.
- Developed creative solutions for improving search engine rankings of the company's website.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Created and maintained a customer database to track online sales for marketing managers.
- Analyzed market trends to identify potential opportunities for increased web traffic.
- Maintained up-to-date knowledge of company's website functionality & features
Inside Sales Representative
Ultimate Packaging Supplies
Providence , Rhode Island
01.2009 - 08.2009
- Responsible for field and telephone marketing sales to businesses in New England.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
Treatment Assistant
Phoenix House of New England
Exeter, RI
10.2007 - 10.2008
- Responsible for assisting the nursing staff in the care of clients hospitalized for drug and alcohol rehabilitation.
- Conducted intakes and assessments to determine client needs.
- Provided crisis intervention services to clients in need.
- Maintained accurate records of client progress and outcomes.
- Collaborated with other healthcare professionals to ensure quality care for clients.
- Developed therapeutic relationships with clients through active listening and empathy.
- Evaluated, monitored, and documented client behaviors on a daily basis.
- Educated families about the importance of mental health treatment and self-care strategies.
- Assisted in developing discharge plans for clients upon completion of treatment programs.
- Adhered strictly to confidentiality policies regarding patient information at all times.
- Supported staff members who provide direct care services such as nursing or occupational therapy.
Education
Bachelor of Science - Psychology
University of Rhode Island
Kingston, RI11-2008
Associate of Arts -
Community College of Rhode Island
Warwick, RISkills
- Account Development
- Customer Service
- Territory Sales
- Product and Service Sales
- Exceeds Sales Goals
- Network Development
- Inside and Outside Sales
- Staff Training
- Cold-Calling
- Closing Techniques
- Product Management and Pricing
- Territory Growth
- Closing Sales
- Territory Management
- Relationship Building
- Sales Presentations
- Sales Strategy Development
- Product Merchandising and Distribution
Accomplishments
- Awarded in 2016 as Multi Line Representative of the year in New England by the New England Promotional products association.
- Recognized in 2021 as the New York Regions Top 40 under 40 sales representatives.
- Recognized as #1 MLR Hub Pen Rep in the US for growth in 2023.
- Recognized as #3 MLR Rep with HPG Brands in the US for growth in 2023.
- Featured in an upcoming New England industry publication as the MVP Sales Rep spotlight 2024.
Affiliations
- Being a Mom to my 11 year old Daughter.
- Walking my dog
- Cleaning
- Traveling
- Reading
- Watching the Gaia channel
- Listening to Amazon audible books
- Planning our upcoming wedding
References
References available upon request.
Timeline
North East Multi Line Sales Representative
Freedom Line Marketing LLC
02.2014 - Current
Independent Sales Representative
Micarloader.com
03.2010 - 04.2011
Inside Sales Representative
Ultimate Packaging Supplies
01.2009 - 08.2009
Treatment Assistant
Phoenix House of New England
10.2007 - 10.2008
Bachelor of Science - Psychology
University of Rhode Island
Associate of Arts -
Community College of Rhode Island
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