Jenna Lasanta

• Provided exceptional customer service through in-person interactions, phone calls, and email, assessing customer needs and guiding product recommendations.
• Managed daily store operations, including opening and closing, order fulfillment, inventory stocking, product creation, and shipping.
• Oversaw wholesale accounts, created social media content, and instructed customer classes while supporting overall business operations.

• Processed insurance referrals and prior authorization requests by reviewing provider orders and submitting necessary documentation for approval.
• Gathered relevant medical records and communicated with insurance companies to resolve issues and advocate for timely approval of patient services and procedures.
• Coordinated communication between patients, healthcare providers, specialists, and insurance companies regarding referral status, scheduling, and approved services.

• Organized and maintained confidential medical records with attention to detail and strong multitasking capabilities.
• Assisted healthcare offices in retrieving and securely transferring medical records while upholding patient confidentiality.
• Filed incoming documents accurately into designated patient charts.

I completed 33 credits of General Education courses, finishing with a 3.3 GPA

I served as Student Body Vice President, Yearbook Editor, National Honor Society member and Secretary, and Varsity Basketball Manager. I finished my high school years with a 3.8 GPA.