JENNA-LAUREN KRUSE
Baltimore,MD
Summary
Retail supervisor with 8+ years of managing high-performance teams to meet and exceed sales, service and operational goals. Diligently monitoring shrinkage, managing records, keeping teams productive, and developing strategies to drive revenue growth.
Overview
9
9
years of professional experience
Work History
Specialist
Apple
01.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
General Merchandise Supervisor
Barnes and Noble College
01.2022 - Current
- Develop and implement quarterly sales plans to maximize profits
- Analyze plan performance to identify opportunities for improvement
- Maintain merchandise inventory for 100+ items and perform daily audits for out-of-stock or damaged goods
- Maintain records of 200+ financial transactions, such as purchases, returns, and discounts
- Train 30+ employees on procedures while providing ongoing coaching and feedback to existing staff
- Implement loss prevention strategies to reduce shrinkage 25% across all departments
- Order inventory from vendors, review invoices for accuracy and examine delivered merchandise to verify price and quantity
- Operate telephone including answering, screening, and forwarding 30+ calls per day, providing information and recording messages for individuals in the office.
Aquatic Supervisor
Petco Animal Supplies Stores Inc.
11.2020 - 07.2021
- Observed animal behavior for signs of illness/injury and recorded data for the office database
- Maintained and organized records for 150+ animals including medication, diet, illness, vaccination, etc
- Performed minor medical treatments such as wound care, administering medication, bandaging wounds under veterinarian instruction
- Cleaned animal living areas, and conducted daily inspections to ensure cleanliness and safety
- Communicated with 75+ customer per week to resolve concerns, troubleshoot issues or provide information.
Barista Shift Supervisor
Starbucks Coffee
06.2015 - 10.2019
- Supervised and trained 50+ baristas to complete their job responsibilities
- Conducted daily shift meetings with baristas to review sales objectives and customer service standards
- Maintained a clean and well-stocked work area to ensure compliance with health department regulations and food handling practices
- Assisted 100+ customers per week in selecting specialty beverages based on their preferences
- Managed transactions with 100+ customers per day, including receiving payment by cash and credit cards, issuing receipts, refunds, credits, or change due and balancing register tills.
Education
Bachelor of Arts - Art History
Morgan State University
Associate of Arts - Art And Science
Baltimore City Community College
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Advanced Communication
- Management collaboration
Languages
Hawaiian
Elementary
German
Elementary
Timeline
Specialist
Apple
01.2024 - Current
General Merchandise Supervisor
Barnes and Noble College
01.2022 - Current
Aquatic Supervisor
Petco Animal Supplies Stores Inc.
11.2020 - 07.2021
Barista Shift Supervisor
Starbucks Coffee
06.2015 - 10.2019
Bachelor of Arts - Art History
Morgan State University
Associate of Arts - Art And Science
Baltimore City Community College