Jenna Lausterer
Executive Assistant
Bartlett,TN
Summary
Dynamic Executive Assistant with a proven track record at TruGreen, excelling in executive calendar management, executive travel, expense management, and meeting planning. Adept at enhancing organizational efficiency through effective communication and conflict resolution. Recognized for streamlining processes and delivering impactful reports, contributing to team success and operational excellence.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant to the CEO & CFO
TruGreen
Memphis
05.2012 - Current
- Executed diverse administrative tasks to enhance organizational efficiency.
- Scheduled and maintained multiple Outlook calendars for effective time management.
- Coordinated travel arrangements, adjusting itineraries for optimal efficiency.
- Planned and organized meetings at local, regional, and international levels.
- Resolved customer issues through effective escalation and timely follow-ups.
- Compiled and updated weekly sales reports for Franchise Team analysis.
- Sourced hotels and negotiated contracts for events with 110 to 1200 attendees.
- Administered Cvent event registration system, developing websites and custom reports.
- Key meeting planner for strategic off-site events, corporate givebacks, senior leadership meetings, and Finance Town Hall meetings.
Operations/Customer Service – Distribution Services
Hilton Hotels Corporation
Memphis
10.2006 - 05.2010
- Resolve Inquiries for 2,500 Hilton Family of Brands
- Provide Customer Service support to all Hilton Family of Brands
- Support and maintenance of Affiliate Program
- Problem resolution with Finance and Information Technology Team
- FastPay credit reconciliation
- Enhance current and future processes within Distribution Services
- Maintain Fast Pay customer service files
- Special projects for department/director
Executive Assistant
McVean Trading & Investments
Memphis
09.2001 - 01.2005
- President, CEO personal assistant
- Demonstrated exceptional phone skills with customers and clients
- Scheduled and prepared meetings
- Managed calendar
- Consolidated and maintained files
Education
Bachelor of Science -
University of Memphis
Memphis, TN 08.2002 - 05.2006
Skills
Executive calendar and travel management
Event planning and coordination
Executive calendar management
Report generation
Customer issue resolution
Process improvement
Time management
Conflict resolution
Expense documentation
Project management
Proficiency in Microsoft Office, Concur, Google Docs and Qualtrics
Invoice Processing
References
References are available on request.
Personal Traits
- Detail oriented
- Highly organized
- Outgoing and energetic
- Ability to communicate effectively both orally and in writing
- Ability to work independently and with others as a team
- Demonstrated ability and willingness to learn
- Advanced computer skills (Word, Excel, and Powerpoint)
- Knowledge of Concur, Google Docs and Tableau
- Cvent Administrator – Event Creation and Event Management
- Adapts well with and supportive of change
- Experience and understanding of working in a large corporate environment
Languages
English
Native language
Timeline
Executive Assistant to the CEO & CFO
TruGreen
05.2012 - Current
Operations/Customer Service – Distribution Services
Hilton Hotels Corporation
10.2006 - 05.2010
Bachelor of Science -
University of Memphis
08.2002 - 05.2006
Executive Assistant
McVean Trading & Investments
09.2001 - 01.2005
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