Jenna Lawler
Oregon,WI
Summary
Results-driven Team Leader skilled in quality assurance initiatives, issue resolution, and interpersonal communication. Proficient in project management, personnel training, and production scheduling. Sets example for work ethic, punctuality, and quality. Highly motivated with a desire to take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Lapetite Daycare
Oregon, WI
11.2022 - Current
- Provided support to junior staff during peak periods of workloads.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Collaborated with management team to implement new work procedures or policies.
Resident Aide
Skaalen Retirement Services
Stoughton, WI
09.2019 - 12.2021
- Assisted residents with activities of daily living, such as bathing and dressing.
- Provided personal laundry services for those unable to do so independently.
- Promptly answered call lights from residents seeking assistance or comfort needs.
- Encouraged participation in group activities such as arts and crafts projects or music therapy sessions.
- Assisted with meal preparation and feeding of residents as necessary.
- Conducted regular room checks throughout shift to ensure cleanliness standards are met.
- Monitored resident health status, including vital signs and changes in physical or mental condition.
- Ensured that all safety protocols were followed at all times while on duty.
- Maintained records of medication administration for each resident according to policy guidelines.
- Attended staff meetings regularly to stay up-to-date on policies, procedures, and current events.
- Reported any concerns about the wellbeing of a resident to the supervisor immediately.
- Collaborated effectively with interdisciplinary team members to provide comprehensive care for each resident.
Education
High School Diploma -
Edgerton High School
Edgerton06-2019
Some College (No Degree) - Infant/Toddler Credentialing
Northeastern Wisconsin Tech
Green Bay, WISome College (No Degree) - Early Childhood Education
Northeastern Wisconsin Tech
Green Bay, WISkills
- Schedule Management
- Regulatory Compliance
- Complaint resolution
- Marketing knowledge
- Workplace Safety
- Resource Allocation
- Operations Management
- Employee engagement
Accomplishments
- Level 5 Leader on Wisconsin Registry
- Safety Captain
- Team Lead
- 2024 Teacher of the Year for the Learning Care Group
Certification
- Medication Passing Certification
- AED/CPR Certification
- Other RA Certification
- Infant & Toddler CPR
Timeline
Team Lead
Lapetite Daycare
11.2022 - Current
Resident Aide
Skaalen Retirement Services
09.2019 - 12.2021
High School Diploma -
Edgerton High School
Some College (No Degree) - Infant/Toddler Credentialing
Northeastern Wisconsin Tech
Some College (No Degree) - Early Childhood Education
Northeastern Wisconsin Tech
- Medication Passing Certification
- AED/CPR Certification
- Other RA Certification
- Infant & Toddler CPR
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