Jenna Lee
Summary
Work-driven professional focused on delivering exceptional results for your company. Successfully manages concerns and resolves conflicts to maximize efficiency within the company. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Victor Passucci Salon
01.2022 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Increased repeat clientele with exceptional customer service, addressing inquiries, and resolving issues promptly.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Boosted salon revenue by maintaining and running a colorist's social media account.
Volunteer
Emmanuel Cancer Foundation
03.2020 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Assist in the annual golf tournament in Deal, NJ at the Hollywood Golf Club to raise money for the Emmanuel Cancer Foundation.
Shop Associate
Shackamaxon Country Club
05.2023 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and personalized golf product recommendations.
- Streamlined inventory management for improved stock levels and reduced backorders.
- Assisted in the organization of golf tournaments, resulting in successful events and increased membership engagement.
- Collaborated with team members to maintain a clean and organized shop environment, ensuring optimal shopping experience for customers.
- Educated customers on proper golf equipment usage, leading to better performance on the course and greater satisfaction with their purchases.
Front Desk Associate
ProCare Therapy
04.2021 - 06.2022
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Enhanced patient experience by efficiently scheduling appointments and managing cancellations.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
Merchandise Associate
Sierra Trading Post
07.2020 - 03.2021
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
Bachelor of Science - Biological Sciences
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2026
High School Diploma -
Scotch Plains-Fanwood High School
Scotch Plains, NJ06.2022
Skills
- Office Administration
- Hospitality Services
- Registration
- Multi-Line Phone Systems
- Conflict Management
- Attentive Learner
- Hardworker/Dedicated
Timeline
Shop Associate
Shackamaxon Country Club
05.2023 - 11.2023
Front Desk Associate
Victor Passucci Salon
01.2022 - Current
Front Desk Associate
ProCare Therapy
04.2021 - 06.2022
Merchandise Associate
Sierra Trading Post
07.2020 - 03.2021
Volunteer
Emmanuel Cancer Foundation
03.2020 - Current
Bachelor of Science - Biological Sciences
Rutgers, The State University of New Jersey
High School Diploma -
Scotch Plains-Fanwood High School