Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Lessler

Ellicott City,MD

Summary

Ambitious and dynamic individual with talent for engaging customers and driving sales through articulate communication and proactive approach. Consistently seeks opportunities to stand out and achieve outstanding results in fast-paced retail environment.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

8
8
years of professional experience

Work History

Bartender

Hoco Brew Hive
04.2025 - Current
  • Crafted and served a diverse range of craft beers and cocktails to enhance customer experience.
  • Trained new bartenders on drink preparation, service standards, and safety protocols.
  • Managed inventory levels and conducted regular stock checks to optimize supply usage.

Waitress

Hoco Brew Hive
04.2025 - Current
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Managed multi-table service efficiently, prioritizing tasks to meet customer needs.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Trained new team members on service protocols and menu offerings, enhancing team performance.

Daycare Assistant

Sara Lessler Home Daycare
01.2018 - Current
  • Assisted in providing a safe and nurturing environment for children of varying ages.
  • Maintained a secure environment for all children, following established safety standards.
  • Supervised outdoor playtime to support child safety.

Dance Instructor

Dance Connections
09.2024 - 03.2025
  • Established positive relationships with students by encouraging them to practice, strive for excellence, and reach their full potential in dancing.
  • Motivated students to stay focused during long practices while emphasizing proper form and technique.
  • Evaluated student performances in order to identify areas requiring improvement or further instruction.

Smoothie Barista

Lanikai Juice
06.2024 - 07.2024
  • Provided suggestions to customers based on their preferences or dietary restrictions when necessary.
  • Demonstrated ability to provide excellent customer service and support in a fast-paced environment.
  • Communicated effectively with team members regarding orders and customer inquiries.

Front Desk Receptionist

CAO
05.2023 - 08.2023
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all clients.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

Education

Bachelor of Science (B.S.) - Nursing Candidate

Howard County Community College
Columbia, MD
05.2028

Skills

  • CPR training
  • Patience and tolerance
  • Health and safety
  • Social development
  • Special needs care
  • Team player attitude
  • Highly reliable
  • Customer service
  • Strong multitasking

Timeline

Bartender

Hoco Brew Hive
04.2025 - Current

Waitress

Hoco Brew Hive
04.2025 - Current

Dance Instructor

Dance Connections
09.2024 - 03.2025

Smoothie Barista

Lanikai Juice
06.2024 - 07.2024

Front Desk Receptionist

CAO
05.2023 - 08.2023

Daycare Assistant

Sara Lessler Home Daycare
01.2018 - Current

Bachelor of Science (B.S.) - Nursing Candidate

Howard County Community College