Jenna Lilly
Bowling Green,OH
Summary
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
1
1
year of professional experience
Work History
To-Go Specialist
Applebee's Grill + Bar
07.2023 - Current
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
- Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Improved order accuracy with meticulous attention to detail, reducing number of remakes and customer complaints.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Operated cash register to accept cash, debit and credit card payments from customers.
Server
Blue Sky
10.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Criminal Justice
Bowling Green State University
Bowling Green, OH06.2028
High School Diploma -
Clearview High School
Lorain, OH05.2024
Skills
- Flexibility
- Strong multitasking
- Sanitation Standards
- Quick Learner
- Food handling
- Cleanliness
- Detail Oriented
- Phone Etiquette
- Complaint resolution
- Order Accuracy
- Efficient Packaging
- Time Management
- Problem-Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Money Handling
- Team Collaboration
- Reliability
Timeline
Server
Blue Sky
10.2023 - 03.2024
To-Go Specialist
Applebee's Grill + Bar
07.2023 - Current
No Degree - Criminal Justice
Bowling Green State University
High School Diploma -
Clearview High School