Jenna L. Kirkpatrick
Bear
Summary
Developed exceptional organizational and leadership skills in pet care environment. Capable of managing multiple tasks efficiently and fostering collaborative team atmosphere. Seeking to transition into new field to apply and expand these valuable skills.
Overview
10
10
years of professional experience
Work History
Pet Care Manager
PetSmart
01.2023 - 12.2024
- Advised clients on proper nutrition plans tailored specifically to their pets'' unique dietary needs.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
- Maintained high safety standards by regularly inspecting equipment used in the facility for any signs of wear or damage that could pose potential risks.
- Facilitated smooth transitions during check-ins/check-outs by effectively communicating with pet owners and staff members.
- Addressed customer concerns promptly with empathy and professionalism while working towards mutually satisfactory resolutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pet Care Manager
PetSmart
06.2022 - 01.2023
- Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
- Advised clients on proper nutrition plans tailored specifically to their pets'' unique dietary needs.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Maintained high safety standards by regularly inspecting equipment used in the facility for any signs of wear or damage that could pose potential risks.
- Facilitated smooth transitions during check-ins/check-outs by effectively communicating with pet owners and staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pet Care Associate
PetSmart
01.2022 - 06.2022
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Educated visitors and staff on proper animal care and handling.
Volunteer Intern
Tri-State Bird Rescue
07.2019 - 09.2019
- Certified by the State of Delaware to receive/transport injured birds
- Provided care and treatment of injured birds
Undergraduate Teaching Assistant
University of Delaware
09.2018 - 12.2018
- Selected from a pool of advanced students for a class of125 students
- Provided guidance, consultation, and tutoring assistance for “Introduction to Global Politics”
Playtime Doggie Day Care
01.2015 - 08.2018
- Managed kennel activities
- Trained new staff
- Exercised and cared for dogs and assisted professional dog groomers
- Worked a minimum of12 hours per week while taking classes full time
Incoming Student Recruiter
University of Delaware
03.2016 - 06.2016
- Volunteered to speak at a large gathering of incoming student candidates and their parents to answer questions about student experiences and opportunities at the University of Delaware
Education
No Degree - Philosophy (Grad Work)
University of Virginia
Charlottesville, VA08-2020
Bachelor of Arts - Political Science
University of Delaware
Newark, DE05-2019
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University of Heredia
03.2017
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Trinity College
08.2016
Skills
- Strong work ethic
- Animal handling expertise
- Problem-solving abilities
- Patience and tolerance
- Teamwork
- Multitasking Abilities
- Professional and courteous
- Written communication
- Active listening
- Decision-making
Awards
2017 Recipient of the David W. and Donna Eaton Curtis Award for Academic Excellence, Inducted into the Phi Kappa Phi Honor Society
Timeline
Pet Care Manager
PetSmart
01.2023 - 12.2024
Pet Care Manager
PetSmart
06.2022 - 01.2023
Pet Care Associate
PetSmart
01.2022 - 06.2022
Volunteer Intern
Tri-State Bird Rescue
07.2019 - 09.2019
Undergraduate Teaching Assistant
University of Delaware
09.2018 - 12.2018
Incoming Student Recruiter
University of Delaware
03.2016 - 06.2016
Playtime Doggie Day Care
01.2015 - 08.2018
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University of Heredia
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Trinity College
No Degree - Philosophy (Grad Work)
University of Virginia
Bachelor of Arts - Political Science
University of Delaware