Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Lovely

Hillsboro,OH

Summary

Dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Utility Pipeline
Hillsboro, OH
02.2024 - 06.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.

Teller

Merchants National Bank Of Bangor
Hillsboro, OH
02.2022 - 02.2024
  • Balanced cash drawers on a daily basis.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced daily cash deposits and vault inventory.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Cashier

Murphy USA
Hillsboro, OH
08.2020 - 01.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.

Commercial Cleaner

ABM Industries
Wilmington, OH
03.2019 - 08.2020
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Followed safety protocols when handling hazardous materials or operating machinery.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.

Education

High School Diploma -

Hillsboro High School
Hillsboro, OH
05-2016

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Product Sales
  • Courteous demeanor
  • Cash handling experience
  • Adaptive team player
  • Computer Proficiency
  • Customer Relationship Building

Timeline

Customer Service Representative

Utility Pipeline
02.2024 - 06.2024

Teller

Merchants National Bank Of Bangor
02.2022 - 02.2024

Cashier

Murphy USA
08.2020 - 01.2022

Commercial Cleaner

ABM Industries
03.2019 - 08.2020

High School Diploma -

Hillsboro High School

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Jenna Lovely