Jenna Lozano
Alhambra,CA
Summary
Detail-oriented hospitality professional with a degree in Hospitality Management and experience in high-end dining environments. Passionate about enhancing guest experiences and making valuable contributions to the overall success of a team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Five55
06.2024 - Current
- Accurately record food and drink orders, noting any special requests or dietary restrictions
- Brainstorm drink menu items which involve considering various factors such as the type of target audience, seasonality, and current drink trends
Waitress/Restaurant Hostess
Charlie's Trio Cafe
11.2021 - 05.2024
- Enhance customer experience by being knowledgeable about 50+ food and drink items
- Welcome incoming customers by greeting them promptly and ensuring they have been helped and provided an estimated wait time upon arrival
Guest Service Representative
Dodger Stadium
04.2023 - 08.2023
- Admit fans by scanning tickets, and ensuring any items being brought inside follow stadium guidelines
- Monitor alcoholic beverage activities by recognizing illegal and improper behavior and reporting it according to policy and procedure
Education
Bachelor of Science - Restaurant and Hospitality Management
California State Polytechnic University Pomona
05.2023
Skills
- Microsoft Word and Excel
- Strong multitasking
- Fine Dining Service Techniques
- Team Collaboration
- Hospitality service expertise
- Customer Service
Certification
- ServSafe Manager Training Certificate
- California Responsible Beverage Service Training Certificate (RBS)
Timeline
Waitress
Five55
06.2024 - Current
Guest Service Representative
Dodger Stadium
04.2023 - 08.2023
Waitress/Restaurant Hostess
Charlie's Trio Cafe
11.2021 - 05.2024
Bachelor of Science - Restaurant and Hospitality Management
California State Polytechnic University Pomona