Jenna Lucas
Winter Haven,FL
Summary
Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking. Able to learn new task in a efficient matter that will benefit any company that I work for.
Overview
7
7
years of professional experience
Work History
Captain Housekeeper/Server
Merry Maids
Brandon, FL
07.2019 - 08.2024
- Disinfected telephones, light switches and other frequently touched objects.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Emptied trash receptacles throughout the property.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Followed safety procedures when handling hazardous materials.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
IT Support Consultant
CGS Solutions
12.2021 - 07.2024
- Participated in team meetings to discuss current challenges or propose improvements.
- Resolved discrepancies between source documents and computer entries through careful review.
- Organized paperwork according to established filing systems.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Provided technical support to staff members when needed.
- Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
- Created spreadsheets to organize large volumes of data for analysis.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Team Manager
Wendy's
Dallas, Georgia
05.2017 - 05.2019
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
Education
General Studies
North Paulding High School
Dallas, GA05-2017
Skills
- Able to work in a fast-pace work place with a positive attitude
- Successful at multi-tasking, able to trouble shoot problems in system Window 10 and 11
- Highly organized when assigned projects that need to be completed in a timely matter
- Data entry in Windows, Quickbooks with typing skills greater then 50 WPM
- Communication skills that allow the work place to stay positive in stressful situation
- Resolve conflict amongst employees by using communication
- Physically and Mentally prepared to handle all situations that occur in the work place
Timeline
IT Support Consultant
CGS Solutions
12.2021 - 07.2024
Captain Housekeeper/Server
Merry Maids
07.2019 - 08.2024
Team Manager
Wendy's
05.2017 - 05.2019
General Studies
North Paulding High School