Jenna Lukkes
San Diego,CA
Summary
Proven to excel in high-pressure environments, demonstrated at Roscoe's Famous Deli with exceptional customer service and multitasking abilities. Adept at fostering positive relationships and efficient front-of-house management, I bring strong communication skills and a keen attention to detail. My expertise includes proficient cash handling and a commitment to hospitality excellence, ensuring guest satisfaction and operational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Roscoe's Famous Deli
03.2023 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Used cash registers and credit card machines to cash out customers.
Hostess
Islands Fine Burgers and Drinks
09.2022 - 01.2023
- Greeted customers, answered questions, and recommended specials to enhance profitability.
- Built positive relationships with front-of-house and kitchen staff.
- Communicated with servers about new tables, food availability, and customer feedback.
- Utilized computer-based and mobile reservation software to track seated guests and available seating.
- Escorted incoming guests to their assigned dining areas and presented menus.
- Cleaned and restocked counter areas, replenished the cash drawer, and ensured server supplies were adequate.
- Managed guest expectations by providing information on hours, wait times, and specials.
- Stayed attentive to server availability and table turnover for efficient guest seating.
- Completed closing duties, including emptying trash, securing alcohol, and polishing silverware.
- Conducted regular restroom checks to restock supplies and maintain cleanliness.
- Explained QR code scanning for electronic menu access.
- Ensured dining and serving areas were clean and ready for guests.
- Scheduled reservations and notified staff of large groups to prepare seating in advance
- Responded to customer complaints, escalating major issues to the manager on duty.
- Gathered information from guests to seat groups or manage the waitlist effectively.
Office Assistant
Lukkes Striping
07.2020 - 07.2022
- Operated photocopiers, scanners, facsimile machines, and personal computers.
- Proofread and corrected correspondence and reports for accuracy.
- Conducted office inventory checks, ordered materials, and requested restock of supplies.
- Maintained and updated filing, inventory, and database systems.
- Developed organizational filing systems for confidential customer records.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Reviewed files and documents to obtain information or respond to requests.
- Delivered messages and ran errands within the office.
- Monitored office supply levels and placed orders to ensure appropriate stock.
- Dispersed incoming mail to the correct recipients.
Education
GED -
University of San Diego
San Diego, CA05.2026
Skills
- Customer Service Excellence: Warm and welcoming guest interactions, including greeting and seating
- Communication Skills: Strong verbal and written communication, active listening, and team collaboration
- Front of House Management: Waitlist management, table assignment, and large party preparation
- Time Management: Effective multitasking, prioritization, and handling multiple tasks efficiently
- Attention to Detail: High level of organization and reliability, with a focus on cleanliness and sanitization
- Flexibility and Adaptability: Able to adjust to changing situations and demands in a fast-paced environment
- Hospitality Service Expertise: Knowledge of safe food handling, payment processing, and handling customer complaints
- Memory Retention: Proficient in menu memorization and maintaining knowledge of specials
- Cash Handling: Experienced in managing cash drawers and processing payments
- Supply Management: Responsible for restocking and maintaining necessary supplies
Certification
- First Aid Certification
- First Aid Certification - American Red Cross.
Timeline
Waitress
Roscoe's Famous Deli
03.2023 - 09.2023
Hostess
Islands Fine Burgers and Drinks
09.2022 - 01.2023
Office Assistant
Lukkes Striping
07.2020 - 07.2022
GED -
University of San Diego
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