JENNA A MAHMUD
Allentown,PA
Summary
Resourceful Supervisor trained in the resolution of critical issues within a time-sensitive environment with a successful track record of building and maintaining talented teams. A highly organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
Work History
Culinary Supervisor
Dorney Park
Allentown, USA
03.2024 - 10.2024
- Ensured compliance with safety regulations in the kitchen area.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coordinate product development.
- Maintained productivity amid intense demands.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained positive guest interactions.
- Developed and implemented culinary standards and procedures.
- Ensure smooth event execution.
- Enforced sanitation practices such as hand washing, glove use, and safe food handling techniques.
- Collaborated with other departments such as marketing or human resources on initiatives related to the kitchen operations.
Foods Associate
Dorney Park
Allentown, USA
03.2023 - 10.2023
- Operated cash registers to process customer orders accurately and efficiently.
- Prepared a variety of hot and cold foods according to recipes and directions.
- Assisted customers in locating desired products while providing excellent customer service.
- Maintained cleanliness of the work area by sweeping, mopping, dusting, and disposing of trash properly.
- Ensured proper labeling of all food items including expiration dates.
- Adapted effectively to high-stress environments.
- Communicated effectively with fellow associates regarding daily tasks and assignments.
- Provided assistance to co-workers when needed during peak business times.
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
Fulfillment
Target
Allentown, USA
12.2022 - 01.2023
- Scaled commercial and industrial structures.
- Efficiently navigated demanding schedules.
- Fostered a strong teamwork culture.
- Ensured all items were properly packed.
- Organized workflow to ensure all orders were processed accurately and on time.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front of House Employee
Chick-Fil-A
Trexlertown, USA
04.2021 - 06.2022
- Greeted customers and provided friendly customer service.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Delivered guest orders to correct tables or take-out counter.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Informed customers of daily specials, menu items, and restaurant policies.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Facilitated order-taking using diverse methods such as indoor service, outdoor service, and headset communication.
- Cultivated positive customer relations.
Foods Associate
Dorney Park
Allentown, USA
04.2020 - 09.2020
- Operated cash registers to process customer orders accurately and efficiently.
- Prepared a variety of hot and cold foods according to recipes and directions.
- Assisted customers in locating desired products while providing excellent customer service.
- Maintained cleanliness of the work area by sweeping, mopping, dusting, and disposing of trash properly.
- Ensured proper labeling of all food items including expiration dates.
- Adapted effectively to high-stress environments.
- Communicated effectively with fellow associates regarding daily tasks and assignments.
- Provided assistance to co-workers when needed during peak business times.
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
Education
Some College (No Degree) - Early Childhood Education
Kutztown University
Kutztown, PASkills
- Able to work both independently and as a group
- Able to work under pressure with little supervision
- Managing a team effectively
- Guest-Oriented
- Results-Driven
- Positive Role Model and Mentor
- Flexible and adaptive
- Customer Service
Skillssummaryhighlights
- Works independently
- Able to work under pressure with little supervision
- Works well as part of a team
- Guest-Oriented
- Results-Driven
Timeline
Culinary Supervisor
Dorney Park
03.2024 - 10.2024
Foods Associate
Dorney Park
03.2023 - 10.2023
Fulfillment
Target
12.2022 - 01.2023
Front of House Employee
Chick-Fil-A
04.2021 - 06.2022
Foods Associate
Dorney Park
04.2020 - 09.2020
Some College (No Degree) - Early Childhood Education
Kutztown University