Jenna Mall
Des Moines
Summary
Mental health professional with expertise in client advocacy and behavior interventions. Proven track record in early childhood development, ensuring health and safety while promoting emotional and social growth. Skilled in implementing effective strategies to support diverse populations.
Overview
6
6
years of professional experience
Work History
IOP Mental Health Tech
Clive Behavioral Health
Clive
07.2025 - Current
- Manage day-to-day operations of the Outpatient Department
- Admit and discharge patients
- Collaborate with all departments to ensure compliance in all areas of the programs
- Manage scheduling tool and patient record processes
BHIS Provider
Innovative Counseling and Consulting
Des Moines
06.2025 - Current
- Provide group and individual behavior interventions to children to improve emotional regulation, coping skills, and social skills.
- Developed session plans aligned with treatment goals and client needs.
- Collaborated with parents and guardians to reinforce skills at home, and provided weekly check-ins with the families to note progress.
- Complete session notes, reassessments, and clinical supervision updates.
- Work with clients, therapists, and schools.
Shift Lead
Nothing Bundt Cakes
Clive
08.2022 - 05.2025
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
Autism Day Program Assistant
ChildServe
Johnston
05.2024 - 09.2024
- Ensured proper use of equipment such as adaptive technology devices by teaching users how to operate it safely.
- Adapted programs based on individual needs in order to meet the unique requirements of each child.
- Maintained accurate documentation of all program activities, including progress notes and incident reports.
- Provided compassionate support and guidance to participants throughout their daily activities.
- Encouraged positive behaviors among participants through positive reinforcement strategies like reward systems.
Daycare Provider
Kid Station at Heritage
Grimes
08.2019 - 08.2021
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.
- Developed positive relationships with parents, staff, and children through effective communication skills.
- Assisted in creating educational activities to stimulate physical, social, emotional, and cognitive development in children.
Education
Master of Science - Clinical Mental Health And Counseling
Grand View University
Des Moines, IA05-2027
Bachelor of Arts - Psychology
Grand View University
Des Moines, IA05-2025
Associate of Science -
Des Moines Area Community College
Des Moines12-2021
Skills
- Client advocacy
- Health and safety
- Early childhood development
- Friendly and respectful
- Teamwork and collaboration
- Problem solving
- Punctual and reliable
References
Jessica Ward
Grand View University
Psychology Research Methods Professor
jward@grandview.edu
515-329-0343
Dana Schmieding
Clive Behavioral Health
Unit Coordinator
dana.schmieding@gmail.com
515-971-9311
Timeline
IOP Mental Health Tech
Clive Behavioral Health
07.2025 - Current
BHIS Provider
Innovative Counseling and Consulting
06.2025 - Current
Autism Day Program Assistant
ChildServe
05.2024 - 09.2024
Shift Lead
Nothing Bundt Cakes
08.2022 - 05.2025
Daycare Provider
Kid Station at Heritage
08.2019 - 08.2021
Master of Science - Clinical Mental Health And Counseling
Grand View University
Bachelor of Arts - Psychology
Grand View University
Associate of Science -
Des Moines Area Community College