Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jenna Mangan

Sabina,OH

Summary

Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking.

Overview

9
9
years of professional experience

Work History

Dental Office Receptionist

Keep Smiling Dental Group
01.2024 - Current
  • Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
  • Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.

Treatment Coordinator

Family Dentistry, Inc
05.2023 - 01.2024
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Delivered excellent patient experiences and direct care.
  • Laid out potential payment plans for patients.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Worked with patients to schedule tests and procedures.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Performed as subject matter expert for case management processes.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved billing inquiries and disputes in timely fashion.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Scheduled appointments for customers in person or over telephone.
  • Called and rescheduled appointments for clients.
  • Proficient in Microsoft Office to include Excel, Word, and Outlook

Treatment Coordinator

Washington Court House Dental
06.2021 - 05.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Completed patient referrals to other medical specialists.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Completed annual chart audits.
  • Explained treatment choices to patients and helped determine best options.
  • Delivered excellent patient experiences and direct care.
  • Laid out potential payment plans for patients.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Worked with patients to schedule tests and procedures.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Performed as subject matter expert for case management processes.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved billing inquiries and disputes in timely fashion.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Scheduled appointments for customers in person or over telephone.
  • Called and rescheduled appointments for clients.
  • Managed office inventory and ordered new supplies when items were running low.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Proficient in Microsoft Office to include Excel, Word, and Outlook

Server

Smokey Bones Bar & Fire Grill
11.2019 - 06.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Medical Coding and Billing Specialist

Worth Healthcare
04.2019 - 01.2021
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Generated reports to identify coding trends and discrepancies.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Input data into computer programs and filing systems.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Liaised between patients, insurance companies, and billing office.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Identified and resolved patient billing and payment issues.
  • Located errors and promptly refiled rejected claims.
  • Posted and adjusted payments from insurance companies.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Precisely completed appropriate claims paperwork, documentation and system entry.

Patient Care Coordinator

John T. Green DDS Inc
05.2018 - 10.2018
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Worked with patients to schedule tests and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Offered simple, clear explanations to help clients and families understand policies and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in and check-out procedures.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Liaised between patients, insurance companies, and billing office.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Identified and resolved patient billing and payment issues.
  • Posted and adjusted payments from insurance companies.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Assessed customer needs and responded to customer emails and calls.
  • Scheduled appointments for customers in person or over telephone.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Called and rescheduled appointments for clients.

Store Manager

Tan Pro
08.2016 - 06.2017
  • Make sure store was running properly, especially to state board requirements
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Developed, maintained and utilized diverse client base.
  • Completed daily paperwork and computer entry of sales data.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.

Education

Dental Assistant Certificate in Dental Assisting -

First Impressions Dental Assisting Program
Powell, OH

High School Diploma -

Grove City High School
Grove City, OH

Skills

  • Customer Service
  • Data Entry
  • Microsoft Office
  • Organizational Skills
  • Management
  • Billing
  • Medical Coding
  • Excel
  • ICD-10
  • Clerical Experience

Additional Information

Dental Radiology
CPR Certified

Timeline

Dental Office Receptionist

Keep Smiling Dental Group
01.2024 - Current

Treatment Coordinator

Family Dentistry, Inc
05.2023 - 01.2024

Treatment Coordinator

Washington Court House Dental
06.2021 - 05.2023

Server

Smokey Bones Bar & Fire Grill
11.2019 - 06.2021

Medical Coding and Billing Specialist

Worth Healthcare
04.2019 - 01.2021

Patient Care Coordinator

John T. Green DDS Inc
05.2018 - 10.2018

Store Manager

Tan Pro
08.2016 - 06.2017

Dental Assistant Certificate in Dental Assisting -

First Impressions Dental Assisting Program

High School Diploma -

Grove City High School

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Jenna Mangan