Jenna Marhelko
Drums,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Buddies Bagels Inc.
West Hazleton, PA
11.2021 - 12.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Ensured that all foods were prepared according to health department regulations.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Followed established cash handling procedures when collecting payment from customers.
- Followed recipes and customer requests to prepare meals.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Made meals in accordance with company standards and requirements.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Reviewed daily task list with employees and assigned tasks for completion.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
- Resolved problems or concerns to satisfaction of involved parties.
- Set up slicer machine by adjusting blades and rollers according to job specifications.
- Train new employees on proper use of slicer equipment and safety protocols.
- Cut, wrapped, weighed and labeled orders for customers.
Snack Bar Cook
Sugarloaf Golf Club
Sugarloaf, PA
04.2019 - 10.2021
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed health and safety regulations when handling food items.
- Trained new employees on proper preparation techniques and methods.
- Prepared and cooked food items such as hamburgers, hotdogs, sandwiches, salads, and French fries according to customer orders.
- Inspected kitchen equipment before use to ensure proper functioning.
- Labeled ingredients on food containers prior to storing them in refrigerators or freezers.
- Provided feedback regarding menu item changes or additions.
- Maintained inventory of food items used in the snack bar.
- Adhered to sanitation guidelines while preparing meals.
- Monitored expiration dates on products to ensure freshness.
- Stocked supplies such as condiments, napkins, cups and plates in the snack bar area.
- Organized storage areas for cleanliness and efficiency.
- Ensured that all food products were prepared according to company standards for quality and quantity.
- Operated deep fryer to cook french fries or other fried snacks.
- Discarded outdated or spoiled items immediately upon discovery.
- Assisted customers with their orders in a timely manner.
- Rotated stock regularly to ensure freshness of product.
- Prepared multiple orders at once for speedy service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Cooked menu items based on customer orders.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Collaborated with team to deliver timely service of items.
- Packaged and bagged cooked food and prepared items.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Followed specific methods for food preparation and proper portioning.
- Washed and cut ingredients for quick meal assembly.
- Used grills, deep fryers and griddles to cook food.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Filled and served various beverages for customers.
- Dropped off food and drink orders for customer pickup.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Operated cash registers and handled customer transactions, including credit card payments.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
- Performed additional tasks assigned by management team.
- Conducted opening, closing duties such as setting up, breaking down workstations, sanitizing surfaces, replenishing condiments.
- Kept records of inventory levels and restocked shelves as necessary.
- Discarded expired goods on a daily basis according to company policy.
- Ensured proper portion control for each item served to customers.
- Assisted in ordering food supplies as needed from approved vendors.
- Maintained accurate records of sales transactions for accounting purposes.
- Followed safety procedures when handling hot food items or equipment.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Hazleton Area High School
Hazle Township, PA06-2021
Business Management
Luzerne County Community College
Nanticoke, PASkills
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Sales Monitoring
- Money Handling
References
References available upon request.
Timeline
Assistant Manager
Buddies Bagels Inc.
11.2021 - 12.2023
Snack Bar Cook
Sugarloaf Golf Club
04.2019 - 10.2021
High School Diploma -
Hazleton Area High School
Business Management
Luzerne County Community College