Jenna Marlowe
Phenix City,USA
Summary
Fully qualified Medical Secretary/Medical Assistant with proven success in boosting office productivity and supporting high-volume medical environments. Skilled in patient relations, documentation, and chart management. Experienced in mixology and customer service, ensuring efficient, accurate and friendly experiences. Organized, reliable, and adaptable with strong teamwork, leadership, and problem-solving skills. Dedicated to improving efficiency, patient satisfaction, and overall business performance.
Overview
9
9
years of professional experience
Work History
Bartender
Locals Bar & Grill
12.2023 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Utilized social media campaigns to promote upcoming shows and generate interest among target audiences.
- Maintained effective relationships with clients, artists and other stakeholders in the entertainment industry.
- Researched new technologies to improve operational efficiency of entertainment activities.
- Managed daily operations, including scheduling, ordering, and inventory control.
- Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
Patient Access Representative
St. Francis Hospital
12.2023 - 05.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
Bartender
Whiskey Barrel Bar & Grill
08.2021 - 12.2023
- Developed strong working relationships with customers and staff.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area, etc.
Medical Assistant
Stopwatch Urgent Care
09.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Office Secretary/Medical Assistant
Dr. Robert G. Palerino, MD FAAFP
08.2018 - 09.2020
- Answered the phone to provide information, schedule appointments and take down messages
- Prepared treatment rooms by cleaning and sterilizing surfaces and restocking supplies
- Worked with pharmacy staff to authorize drug refills and relay prescription information
- Continuously classified and filed records to keep the system efficient and all information organized
- Performed EKG’s, Assisted in minor surgeries, EPDST’s, Vitals, Drug Screens, etc
- Faxed referrals, Scheduled patients appointments for X-Ray’s, CT-Scans to a variety of diagnostic centers
- Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy office
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
Server/Waitress
Wild Wing Cafe
06.2016 - 08.2018
- Provided menus and suggested menu items, and daily specials in detail
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided information on specials and detailed information on all entrees
- Operated POS system to input customer orders and print checks
- Served welcome drinks and took orders
- Relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order
- Served food as it arrived and refilled glasses, delivered food items in a professional and timely manner
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - Physical Training Course, Nurse Aid Training Course
Russell County High School
Skills
- Compassion and Empathy
- Patient Safety
- Time Management
- Communication and Understanding
- Conflict Resolution
- Privacy-HIPPA Regulations
- Executive Team Leadership
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- Patience and tolerance
- New hire training
- Responsible alcohol service
- Payment processing
- Cash register operation
- Sales expertise
- Professional appearance
- Salesmanship
Timeline
Patient Access Representative
St. Francis Hospital
12.2023 - 05.2024
Bartender
Locals Bar & Grill
12.2023 - Current
Bartender
Whiskey Barrel Bar & Grill
08.2021 - 12.2023
Medical Assistant
Stopwatch Urgent Care
09.2020 - 10.2021
Medical Office Secretary/Medical Assistant
Dr. Robert G. Palerino, MD FAAFP
08.2018 - 09.2020
Server/Waitress
Wild Wing Cafe
06.2016 - 08.2018
High School Diploma - Physical Training Course, Nurse Aid Training Course
Russell County High School
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