JENNA MARTINEK
Topeka,KS
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Associate
McCrite Plaza Topeka
Topeka, KS
01.2021 - 01.2022
- Assist with increasing and maintaining occupancy at McCrite Plaza Topeka Apartments.
- Conduct tours for prospective residents and their family members as well as host visitors/guests or lunch.
- Follow-up with inquiries and leads within the designated timeframe; keep notes on discussions, tours, and other communication in the designated software system.
- Close any leads that are generated through special events, referral sources, and media.
- Assist with community outreach efforts and events in the community.
- Responsible for leasing apartments, collecting fees, and completing admission paperwork.
- Work closely with members of the marketing team on innovative ideas regarding the marketing of McCrite Plaza Topeka Apartments.
- Assist with marketing events for McCrite Plaza Topeka Apartments.
- Assist with ordering marketing materials for McCrite Plaza, as needed.
- Attend weekly Health Center Utilization Review meetings to abreast Sub Acute prospects; attend Health Center Care Plan meetings to provide information about Assisted and/or Independent Living options to individuals receiving Sub Acute care.
- Develop relationships with residents and families; provide excellent customer service to inquiries, referral sources, residents, and their families.
- Participate in the planning and coordination of available apartments and showrooms; work with other members of staff to ensure rooms are ready for occupancy.
- As needed, participate in consultation discussions regarding residents with high acuity; follow-up with resident's family member(s) on concerns, issues, needs, or next steps as needed or directed by management.
- Responsible for the privacy of health information of residents or prospects (as well as staff).
- Comply with federal, state, and company policies, procedures, and regulations.
- Operate computers programmed with the software needed to record, store, and analyze resident information and information on leads; operate copy/fax/printer machines to send documents and produce documents.
- Perform other related duties as needed to ensure efficient operation of the facility or as directed by Executive Management.
- Managed a number of social media platforms to build a reputation and obtain new traffic.
Resident Coordinator
McCrite Plaza
Topeka, KS
01.2020 - 01.2021
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- Solved grievances and complaints by collaborating with residents and families.
- Strategized to improve resident care and satisfaction.
- Attended tours, orientation, and educational sessions for residents and families.
- Confirmed date/time for move-in and assisted family/resident with anything needed during the moving process.
- Assisted residents with transitioning into a new living environment and maintained strong relationships with residents.
- Coordinated quarterly New Resident Meet & Greets to promote socialization between residents.
- Attended monthly resident council and ambassador meetings.
- Assisted with Marketing Events.
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Provided emotional support and counseling to residents coping with loss and adjusting to isolation from the COVID-19 pandemic.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Organized COVID-19 Preparedness binder for Apartment Director with staff protocols.
- Managed and coordinated Social Distance Outdoor visits with loved ones and residents.
- Coordinated "Loved Ones Drive-Thru Parade" for residents and family members.
- Handled calls and emails to address customer inquiries and concerns.
- Developed team communications and information for staff meetings.
- Assisted all other departments with anything that was needed.
Public Service Administrator (Accountant)
Kansas Department for Children and Families
Topeka, KS
10 2017 - 3 2019
- Entered & reviewed payment requests in the SMART accounting system ensuring accuracy with funding, account code usage, and program approvals.
- Monitored funding levels on purchase orders and submitted change order requests.
- Canceled & reissued checks & ACH payments, distributed checks to appropriate personnel.
- Submitted all print orders for DCF and acted as liaison between program and state print office.
- Reconciled P-Card transactions within the accounting system.
- Acted as a backup for Wards accountant.
- Compiled monthly check cancellations list and submitted to Department of Administration.
- Transported legislative documents from DCF to the Capitol.
Senior Administrative Assistant
Kansas Department for Children and Families
Topeka, KS
07.2017 - 10 2017
- Managed record center, including monitoring timesheets for temporary staff.
- Scanned & prepped adoption records and HR files.
- Managed adoption pick-up schedule.
- Managed archive security access in records storage applications.
- Acted as a resource for agency retention schedule.
Homemaker
Student
Topeka, KS
07.2010 - 07.2017
- Homemaker and Student
- Volunteered at children's school and at Topeka Rescue Mission
Education
Bachelor of Science - Health Services Administration
Washburn University
Topeka, KS05.2020
Associate of Applied Science - Health Information Technology
Washburn University of Topeka
Topeka, KS05.2014
High School Diploma - undefined
Hayden High School
Topeka, KS2005
Skills
- Self-motivated & confident in making independent decisions
- Quick to establish rapport with clients & team members
- Goal-oriented
- Persuasive & personable communication skills
- Committed to lifelong learning
- Experience in creation and delivery of written & oral presentation
- Versatile & adaptable
- Experienced with formal & informal leadership roles
Certification
Certification in Quality and Safety: The Institute for Healthcare Improvement
Timeline
Marketing Associate
McCrite Plaza Topeka
01.2021 - 01.2022
Resident Coordinator
McCrite Plaza
01.2020 - 01.2021
Senior Administrative Assistant
Kansas Department for Children and Families
07.2017 - 10 2017
Homemaker
Student
07.2010 - 07.2017
Public Service Administrator (Accountant)
Kansas Department for Children and Families
10 2017 - 3 2019
Bachelor of Science - Health Services Administration
Washburn University
Associate of Applied Science - Health Information Technology
Washburn University of Topeka
High School Diploma - undefined
Hayden High School
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