Jenna McBrayer
Lenox,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Secretary
Premier Air Services, LLC
02.2022 - 08.2024
- Processed payroll and payroll taxes each week.
- Answered phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, scanning, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled maintenance calls.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Southwell Medical Clinic
01.2019 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance and demographic to keep patient information updated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Guest Service Representative
Country Inn & Suites By Radisson
03.2010 - 01.2019
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high level of customer service.
- Assisted guests with variety of services and local attraction information.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2010
No Degree - Dental Hygiene
Darton State College
Albany, GANo Degree - Business Management And Marketing
Moultrie Technical College
Moultrie, GACertificate - Dental Assisting
Albany Dental Assistant School
705 N Westover Blvd, Albany, GA 3170703.2022
Skills
- Customer Service
- Appointment Scheduling
- Calendar Management
- Verbal and written communication
- Organization
- Keyboarding skills
- Multi-Line Phone Systems
- Payroll Processing
- Payment posting
- Quickbooks
- Multitasking
- Accounts receivable and payable
Certification
Dental Assisting Certificate
Timeline
Secretary
Premier Air Services, LLC
02.2022 - 08.2024
Customer Service Representative
Southwell Medical Clinic
01.2019 - 02.2022
Guest Service Representative
Country Inn & Suites By Radisson
03.2010 - 01.2019
High School Diploma -
Tift County High School
No Degree - Dental Hygiene
Darton State College
No Degree - Business Management And Marketing
Moultrie Technical College
Certificate - Dental Assisting
Albany Dental Assistant School
Dental Assisting Certificate
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