Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna McBride

Salem,OR

Summary

Experienced with managing front desk operations, delivering exceptional customer service, and coordinating administrative tasks. Utilizes strong organizational abilities and effective communication to enhance workplace efficiency. Track record of fostering welcoming and professional environment for clients and team members.

Overview

8
8
years of professional experience

Work History

Lead Receptionist

Oak Hills Veterinary & Salem Cat Clinic
06.2022 - Current
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Maintained office cleanliness to create a welcoming environment for the clientele.
  • Managed clinic inventory including office and hospital supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Trained new employees on company policies, software systems, and best practices for exceptional client service delivery.

Office Assistant, Rental Agent

Capitol Subaru
01.2022 - 06.2022
  • Schedule appointments over phone, email, and in-person.
  • Process customer paperwork and transactions.
  • Manage rental fleet, overseeing all maintenance, cleanliness, and body shop work.
  • Communicate company rental policies to customers and answer questions.
  • Maintained accurate records of all vehicles' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.

Personal Trainer

Courthouse Athletic Club
01.2020 - 01.2022
  • Evaluate client’s fitness level to create personalized routine.
  • Build client rapport to encourage a trusting and productive environment.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Assisted clients with personal fitness goals through realistic objectives and routine check-ins.

Front Desk

Courthouse Athletic Club
01.2019 - 01.2022
  • Collaborate with the team to ensure efficiency in daily operations.
  • Schedule appointments for staff via online, phone, and in-person requests.
  • Coordinate with staff members to ensure that the facility meets company standards.
  • Self-motivated, with a strong sense of personal responsibility.

Manager, Barista

French Press and Crêpes
01.2017 - 01.2019
  • Oversee daily operations
  • Responsible for hiring and training new employees.
  • Recordkeeping, calculating inventory and placing orders.
  • Proposed new protocols to improve organization.

Education

High School Diploma -

Temecula Valley High School
Temecula, CA
05.2015

Skills

  • Adaptable and quick to learn new skills, including new software
  • Thrives in fast paced environments in both an individual and team setting
  • Strong organizational ability and frequent multitasking
  • Well versed in email and multi-line phone etiquette
  • Meticulous in document accuracy
  • Create, maintain, and enter information in both physical and electronic databases

Timeline

Lead Receptionist

Oak Hills Veterinary & Salem Cat Clinic
06.2022 - Current

Office Assistant, Rental Agent

Capitol Subaru
01.2022 - 06.2022

Personal Trainer

Courthouse Athletic Club
01.2020 - 01.2022

Front Desk

Courthouse Athletic Club
01.2019 - 01.2022

Manager, Barista

French Press and Crêpes
01.2017 - 01.2019

High School Diploma -

Temecula Valley High School

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