Jenna McLean
Fort Worth,TX
Summary
Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Big Country Med Spa
Abilene, TX
01.2023 - 10.2024
- Established team priorities, maintained schedules and monitored performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Receptionist
Le Joli Visage Med Spa
12.2020 - 12.2022
- Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office.
- Make appointments and keep track of them on a calendar.
- Acted as the first point of contact for potential clients and scheduled appointments for them.
- Provided guests with appointment information updates and rescheduling.
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
- Assist other employees in providing excellent customer service.
- Payment for services is received and recorded by me.
- I'm in charge of guest complaints and requests.
- Maintained confidentiality of information regarding clients and company.
Office Manager
Profile Medical Aesthetics and Wellness
Granbury, TX
10.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Apparel Associate
Academy Sports + Outdoors
06.2020 - 12.2020
- Kept the apparel section neat and organized by folding clothing on proper shelves and hanging clothing on proper racks
- Provided excellent and professional service to ensure guest satisfaction
- Trained
- Counted money, separated charge slips, balanced cash drawers, and made deposits to open and close cash registers
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
Storefront Associate
The Lace Cactus
05.2018 - 09.2018
- Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
Education
Associate of Applied Science -
Ranger College
Stephenville, TX12.2023
High School Diploma - undefined
Hico High School
Hico, TX01.2020
BBA - General Business
Tarleton State University
Stephenville, TX05.2025
Skills
- Customer/Client relations
- Team building
- Professional demeanor
- Project organization
- Staff management
- Customer service
- Multitasking and organization
- Guest engagement
- Suggestive selling
- Calm demeanor
- Professional appearance
Timeline
Office Manager
Profile Medical Aesthetics and Wellness
10.2024 - Current
Front Office Manager
Big Country Med Spa
01.2023 - 10.2024
Receptionist
Le Joli Visage Med Spa
12.2020 - 12.2022
Apparel Associate
Academy Sports + Outdoors
06.2020 - 12.2020
Storefront Associate
The Lace Cactus
05.2018 - 09.2018
Associate of Applied Science -
Ranger College
High School Diploma - undefined
Hico High School
BBA - General Business
Tarleton State University
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