Customer-oriented, clerical specialist, that is motivated to help solve problems and assist in anything needed to assure that the customer is well taken care of.
Overview
11
11
years of professional experience
Work History
Dispatch
Sapphire Lumber Co.
Hamilton, MT
07.2023 - Current
Established relationships with our carriers, customers, and mills to keep a smooth flow of transit at all times.
Enhanced customer satisfaction by ensuring timely and accurate dispatch.
Reduced shipping errors by consistently double-checking orders for accuracy and completeness before dispatch.
Expedited problem resolution by coordinating with other departments such as sales team, customers, and mills.
Dispatch
Fox Lumber Co.
Hamilton, MT
04.2022 - 07.2023
Established relationships with carriers, and customers.
Enhanced customer satisfaction by ensuring timely and accurate dispatch.
Negotiated with salesman and carriers for agreed upon rates.
Continuously solved problems that arise, to get loads moving again.
Provided excellent listening skills, and customer service to evaluate how to proceed with issues in material, trucks, and drivers.
Broker of Record
RIC Insurance
Reno, NV
03.2015 - 07.2017
Provided excellent customer service to individual and business customers seeking change in their insurance coverage.
Maintained knowledge of insurance providers, including law specific requirements.
Managed compliance with regulatory requirements and industry standards to ensure operational integrity.
Ran department in developing strategic insurance solutions tailored to client needs, enhancing customer satisfaction.
Established strong relationships with clients, ensuring ongoing communication and engagement throughout policy lifecycle.
Completed time sensitive work, and maintained highly detailed documents.
Education
Certified Nursing Assistant - Nursing
Western Nevada College
Carson City, NV
05-2009
Certified Advanced Drug And Alcohol Counselor - Applied Psychology
Breining Institute
Roseville, CA
08-2002
Associate of Applied Science - Psychology
Sierra College, Truckee, CA
Truckee, CA
08-2001
Skills
Customer Relations, Problem Solving, Time Management, Thorough, Flexible, Organized, Communication, Reliable
Timeline
Dispatch
Sapphire Lumber Co.
07.2023 - Current
Dispatch
Fox Lumber Co.
04.2022 - 07.2023
Broker of Record
RIC Insurance
03.2015 - 07.2017
Certified Nursing Assistant - Nursing
Western Nevada College
Certified Advanced Drug And Alcohol Counselor - Applied Psychology