Jenna Melle
Ionia
Summary
Dedicated professional known for exceptional customer service and teamwork skills. Proven ability to enhance guest experiences through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
General Employee
Zap Zone XL
Lansing, MI
01.2025 - Current
- Assisted in maintaining cleanliness and organization of play areas and equipment.
- Provided excellent customer service by addressing inquiries and ensuring guest satisfaction.
- Collaborated with team members to facilitate smooth operations during peak hours.
- Learned safety protocols and operational procedures to support daily activities.
- Handled cash register transactions accurately while processing payments efficiently.
- Engaged with guests to promote additional services, enhancing overall experience.
- Supported event setup and breakdown, ensuring timely readiness for scheduled activities.
- Took orders, prepared meals, and collected payments.
- Managed guest interactions to deliver exceptional customer service during events.
- Assisted in developing engaging activities and games for guests of all ages.
- Maintained safety protocols and cleanliness standards throughout the event space.
Server
Oliveras
Ionia, MI
02.2023 - 08.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new servers on menu items, restaurant policies, and customer interaction best practices.
- Maintained cleanliness and organization of dining area to provide a welcoming atmosphere for guests.
- Handled cash transactions accurately while processing payments and managing tips responsibly.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Communications
Great Lakes Christain College
Lansing, MI05-2026
Associate of Science - Communications
Great Lakes Christain College
Lansing, MI12-2025
High School Diploma -
Ionia High School
Ionia, MI05-2021
Skills
- Leadership qualities
- Goal setting and achievement
- Creativity and innovation
- Sales and marketing
- Decision-making capacity
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Multitasking and organization
- Workplace safety
- Taking orders
- Integrity and honesty
- Clear communication
- Customer engagement
- Cash handling
- Food preparation
- Safe food handling
- Flexible schedule
Timeline
General Employee
Zap Zone XL
01.2025 - Current
Server
Oliveras
02.2023 - 08.2025
Bachelor of Science - Communications
Great Lakes Christain College
Associate of Science - Communications
Great Lakes Christain College
High School Diploma -
Ionia High School