Jenna Menke
Independence,KY
Summary
I am a dynamic training and operations leader with13 years of progressive experience at DHL Express, specializing in program management, compliance governance, and employee experience optimization. I bring a strategic, systems-driven approach to designing and executing initiatives—forecasting resources, building scalable schedules, managing vendors and inventory, and ensuring seamless cross‑functional alignment. Known for developing structured solutions, I designed and implemented AM and PM training calendars, providing clear visibility into available courses and attendee participation for all levels of management and training leads. Additionally, I created the Training Compliance Automation System (TCAS), delivering standardized, data‑driven compliance reporting in Excel and streamlining compliance list creation to improve trainer efficiency.
As a facilitator of CIS programs, including CIS Foundation, I am deeply committed to delivering consistent, high‑quality learning experiences that reinforce our CIS culture. My work emphasizes proactive planning, thoughtful communication, and change support to elevate training environments and employee experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Training Manager
DHL Express
Erlanger, KY
11.2020 - Current
- Forecast training needs by analyzing due dates, employee schedules, training room availability, and instructor capacity.
- Demonstrate strong autonomous decision-making, effectively managing training operations, allowing for agile execution and quick resolution of issues.
- Collect ongoing participant feedback through surveys and informal check-ins, using insights to refine training delivery, enhance classroom environment, and continuously elevate employee experience.
- Inventory Management for all training programs.
- Oversee vendor relationships (catering, AVI, APEX, maintenance).
Education
High School -
Ludlow Independent High School
01-2011
Skills
- Program & Project Management
- Forecasting & Resource Planning
- Compliance Tracking & Governance
- Employee Experience & Engagement Design
- Cross-Functional / Interdepartmental Collaboration
- Scheduling & Contingency Planning
- Vendor & Inventory Management
- Structured Communication & Change Support
- Data Analysis & Reporting
- Invoicing (Concur)
Certification
- CIS Facilitator
- CIS Exceptional Facilitator
Timeline
Operations Training Manager
DHL Express
11.2020 - Current
High School -
Ludlow Independent High School
Additional College-Level Coursework
- Northern Kentucky University (NKU): Statistics
- Advanced Placement (AP) Coursework (College-Level Credits Earned): AP Calculus, AP English, AP Spanish, Biology