Jenna Merritt
Dallas,TX
Summary
Seasoned Leader and Professional bringing proven skills in vendor negotiating, and customer retention. Meticulous, well-organized, and decisive manager, skilled at cultivating and deepening productive relationships with owners, companies, and agency representatives. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
17
17
years of professional experience
Work History
Property Manager
ZRS Management
09.2023 - Current
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Account Manager
RealPage Inc.
08.2021 - 07.2023
- Coordinated and hosted meetings with property owners and high-level executives to promote and train on new software and products
- Evaluated and recommended products that would be a benefit to the property owners
- Communicated with all vendors for company and properties initial set up
- Increased the overall use of Spend Management product by 80% YOY
- Increased Storefront spend by 70% YOY
- Researched trends and executed plans to increase overall revenue for the Spend Management product.
Property Manager
ZRS Management
10.2014 - 07.2021
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Developed, reviewed and submitted property operating and capital budgets
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Developed and executed plan to achieve and maintain 94% or better rate of occupancy
- Decreased operating costs 12% by implementing cost control procedures
- Handled tenant complaints promptly and appropriately, calling in vendors and other support services as needed
- Followed up on delinquent tenants and coordinated collection procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Trained and motivated leasing staff during bi-monthly trainings.
Leasing Manager/Assistant Manager
Lincoln Property Company
12.2008 - 10.2014
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Managed daily and weekly marketing and leasing plans
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Established key relationships with potential leasers and renters
- Monitored performance of individual leasing agents and coached on successful strategies
- Developed and implemented tactical marketing plans
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
Leasing Consultant
Mission Residential
04.2007 - 12.2008
- Verified tenant incomes and other information before accepting lease applications
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
- Distributed and followed up on tenant renewal notices.
Education
Associate of Science - Business Administration
Collin County Community College District
Plano, TXSkills
- Financial budgeting and reporting
- Customer service-focused
- Property management
- Business Development
- Leasing and sales
- Exceptional oral and written communication skills
- Administrative support
- Contract Negotiation
- Staff Management
Timeline
Property Manager
ZRS Management
09.2023 - Current
Account Manager
RealPage Inc.
08.2021 - 07.2023
Property Manager
ZRS Management
10.2014 - 07.2021
Leasing Manager/Assistant Manager
Lincoln Property Company
12.2008 - 10.2014
Leasing Consultant
Mission Residential
04.2007 - 12.2008
Associate of Science - Business Administration
Collin County Community College District
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