Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Jenna Metzner

Phoenix

Summary

Dedicated Customer Service professional with knowledge of service delivery, proven multitasking abilities and problem solving skills. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kitchen Shift Leader

Raising Cane's Restaurants
01.2022 - Current
  • Improved kitchen efficiency by implementing streamlined processes and workflows.
  • Enhanced customer satisfaction by ensuring timely delivery of high-quality meals.
  • Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
  • Boosted employee morale by fostering a positive team atmosphere and recognizing exceptional performance.
  • Upheld high standards for food presentation, resulting in consistent plating quality across dishes.
  • Conducted regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
  • Maintained composure and work quality while under stress.


Crew Shift Leader

Taco Bell
10.2020 - 12.2021
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
  • Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
  • Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
  • Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
  • Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.

Customer Service Cashier

Chick-fil-A
06.2019 - 10.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.


Education

Automotive Technician

Universal Technical Institute
Avondale, AZ
10-2025

High School Diploma -

Barry Goldwater High School
05.2021

Skills

  • Food Presentation
  • Kitchen organization
  • Adaptability
  • Decision Making
  • Customer Service
  • Staff Training
  • Multitasking Abilities
  • Conflict Resolution

Accomplishments

  • Leadership Society of Arizona - Distinguished Leader Award

Affiliations

  • Volunteer at Animal Shelter

Certification

Food Handlers card

References

References available upon request.

Timeline

Kitchen Shift Leader

Raising Cane's Restaurants
01.2022 - Current

Crew Shift Leader

Taco Bell
10.2020 - 12.2021

Customer Service Cashier

Chick-fil-A
06.2019 - 10.2020

High School Diploma -

Barry Goldwater High School

Automotive Technician

Universal Technical Institute

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Jenna Metzner