Jenna Ostman
Everett,Washington
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Pottery Barn
Lynnwood, WA
04.2022 - 03.2024
- Oversaw product development initiatives from concept through completion stages.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
Asst.Manager
CosmoProf
Everett, WA
01.2021 - 03.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Ed Wyse/ Bassett Salon Solutions
Lynnwood, WA
02.2016 - 04.2020
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
HR Manager
Whirlwind Clean and Green
Woodinville, WA
07.2015 - 06.2016
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Assisted in the development of policies related to human resources management.
- Developed processes for onboarding new hires into the organization's culture.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Coordinated training programs for new employees and existing staff members.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Responded promptly to employee inquiries about policies or procedures.
- Communicated with supervisors to plan and review employee evaluations.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Coordinated workers' compensation insurance and managed claims.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Education
Associate of Arts - Business
University of Pheonix
Phoenix, AZ09-2009
Skills
- Customer Retention
- P&L Management
- Staff Supervision
- Schedule Management
- Customer Relationship Management
- Sales
- Staff Training and Development
- Leadership and team building
- Training and Development
- Team Leadership
References
References available upon request.
Timeline
General Manager
Pottery Barn
04.2022 - 03.2024
Asst.Manager
CosmoProf
01.2021 - 03.2022
Manager
Ed Wyse/ Bassett Salon Solutions
02.2016 - 04.2020
HR Manager
Whirlwind Clean and Green
07.2015 - 06.2016
Associate of Arts - Business
University of Pheonix