JENNA MINISCE, SHRM-CP
Charlotte,NC
Summary
Strategic HR Consultant with 3 years of experience in developing client-focused HR strategies and ensuring compliance across multiple states. Successful background as first point of contact for employee relation issues and adept at successfully solving complex problems. Manages end-to-end HR functions, including leave administration, training, and benefits operations. Partners with leadership to address employee relations issues and enhance workforce engagement.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sr HR Consultant
Isolved
06.2026 - Current
- Coach and align business leaders on complex employee relations, driving consistent policy application and sustainable organizational health.
- Develop and maintain HR policies and procedures that adhere to federal, state, and local employment laws, mitigating potential legal risks while maintaining compliance.
- Manage end-to-end FMLA leave administration for over 250 employees, determining eligibility, evaluating medical certifications and tracking intermittent usage.
- Administer the workers' compensation program in alignment with OSHA regulations, managing claims from initial report to resolution.
- Lead annual open enrollment processes, communicating policy changes and benefit options clearly to employees.
CLIENT HR BUSINESS PARTNER I
Paychex
10.2025 - 05.2026
- Developed and implemented client-aligned HR strategies that improved organizational alignment and delivered measurable client outcomes.
- Collaborated with senior leadership to resolve employee relations and performance issues, enhancing manager accountability and reducing escalations.
- Analyzed workforce trends to guide talent acquisition, and retention strategies, producing actionable recommendations for clients.
- Facilitated targeted training programs for clients that increased employee engagement and improved skill application across teams.
CLIENT HR BUSINESS ADVISOR I
Paychex
11.2023 - 10.2025
- Advised clients on multi-state and federal HR compliance, reducing regulatory risk with clear action plans.
- Increased client retention by resolving compliance issues and strengthening ongoing client relationships.
- Streamlined intake by organizing and inputting client data into a centralized database, enhancing retrieval speed.
- Updated employee handbooks and company HR policies to ensure compliance with state, local, and federal laws.
SERVICE TEAM LEADER
Wegmans Food Market
03.2023 - 11.2023
- Monitored daily operations of service team, identifying and addressing areas for improvement.
- Fostered positive employee relationships through communication, training and development coaching.
- Resolved customer service issues promptly while maintaining company standards of quality and professionalism.
SUMMER MERCHANDISING OPPORTUNITY
Wegmans Food Markets
05.2022 - 08.2022
- Developed merchandising plan addressing customer wants and needs, enhancing sales of key items in deli and cheese department.
- Monitored sales patterns and adjusted product placement based on customer flow, improving category performance.
Education
B.S - Business Administration
SUNY Brockport
Brockport, NY12.2022
Skills
- Workplace relations
- Multi-state HR compliance
- Workforce analytics
- Employee relations
- Teamwork and collaboration
- Problem-solving
Certification
SHRM-CP (2026)
Timeline
Sr HR Consultant
Isolved
06.2026 - Current
CLIENT HR BUSINESS PARTNER I
Paychex
10.2025 - 05.2026
CLIENT HR BUSINESS ADVISOR I
Paychex
11.2023 - 10.2025
SERVICE TEAM LEADER
Wegmans Food Market
03.2023 - 11.2023
SUMMER MERCHANDISING OPPORTUNITY
Wegmans Food Markets
05.2022 - 08.2022
B.S - Business Administration
SUNY Brockport