Jenna Miramontez
Westminster,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate - Full Time
Nike Well Collective
2024.08 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Pre-Evaluation Specialist
Grand Canyon Education
2023.10 - 2024.08
- Processed degree evaluations for prospective transfer students.
- Provided timely responses to inquiries about transfer requirements and credit equivalencies.
- Applied research skills to verify course articulation between disciplines and varying degree types.
- Utilized CRM, TEA, and TES software to research various databases in order to gather and process student records.
Retail Sales Associate - Part Time
Nike Factory Store
2023.03 - 2024.08
Consumer Experience Specialist
Nike Clearance Store
2021.11 - 2022.05
- Ensured a flawless consumer journey by providing encouragement, connection, and product knowledge.
- Drove memberships on sales floor, as well as increased link percentage of sales.
- Tracked key performance indicators to measure success of store, athletes, and self.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Retail Sales Associate - Full Time
Nike Clearance Store
2021.03 - 2021.11
Barista
Starbucks Coffee Company
2020.10 - 2021.03
- Processed drink and food orders that range from basic to complex, quickly and efficiently.
- Maintained a clean and professional appearance of the store and cafe area for guest satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Business Management
Grand Canyon University
12.2021
Associate of Science - Liberal Arts
Orange Coast College
05.2018
Skills
- Order management
- Cross-functional teamwork
- Analytical problem-solving
- Store operations management
- Polished professional image
- Data acquisition
Timeline
Retail Sales Associate - Full Time
Nike Well Collective
2024.08 - Current
Pre-Evaluation Specialist
Grand Canyon Education
2023.10 - 2024.08
Retail Sales Associate - Part Time
Nike Factory Store
2023.03 - 2024.08
Consumer Experience Specialist
Nike Clearance Store
2021.11 - 2022.05
Retail Sales Associate - Full Time
Nike Clearance Store
2021.03 - 2021.11
Barista
Starbucks Coffee Company
2020.10 - 2021.03
Associate of Science - Liberal Arts
Orange Coast College
Bachelor of Science - Business Management
Grand Canyon University