Jenna Mozgawa
White Oak,PA
Summary
Diligent professional skilled at listening to customers, exceeding productivity targets and solving problems to retain customers and delivers a high level of service in every interaction. Having recently graduated with a Associates in Human Resource management, I am eagerly seeking to progress my skills within a more intimate role associated with my field of education.
Overview
5
5
years of professional experience
Work History
Customer Support Associate
Levin Furniture
06.2019 - Current
- Provided primary customer support to internal and external customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Served as primary warehouse repair coordinator for customers furniture.
Pharmacy Technician
Rite Aide Pharmacy
01.2019 - 06.2019
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked and inventoried medication to keep accurate records.
Education
Associate of Arts - Human Resources Management
Westmoreland County Community College
Youngwood, PA05.2023
Skills
- Data Entry
- Scheduling
- Call Management
- Complaint Resolution
- Product and Service Solutions
- Client Relations
Timeline
Customer Support Associate
Levin Furniture
06.2019 - Current
Pharmacy Technician
Rite Aide Pharmacy
01.2019 - 06.2019
Associate of Arts - Human Resources Management
Westmoreland County Community College
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