Jenna Muhammad
Sterile Processing
Columbia,SC
Summary
Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Auto Loan Specialist
Bank of America
04.2024 - Current
- Company Overview: Auto loan call center
- Effective in verbal communication across diverse groups.
- Demonstrated effective focus during conversations and grasped the conveyed information.
- Handled simultaneous calls efficiently to minimize errors.
- Auto loan call center
- Promotion to Coaching position
Correction Officer
DJJ
04.2023 - 04.2024
- Conducted surveillance of detainees to detect suspicious conduct.
- Recorded behavior observations of offenders accurately.
- Produced comprehensive documentation through team collaboration.
- Reviewed tough situations swiftly with attention to detail.
- Performed systematic investigations for targeted tasks.
- Ensured accurate prisoner headcount continuously.
Correction Officer - Promotion from JCO - Lieutenant Officer
DJJ
04.2023 - 04.2024
- Provided leadership and guidance to both patrol and investigation units.
Work Study Internship
Denmark Technical College
08.2020 - 01.2021
- Enhances departmental capabilities through guidance on business, technological, and operational tasks.
- Writes manuals and guidelines to detail system methods and improve functionality.
Education
Associate - Arts continuing education
Denmark Technical College
Denmark03.2025
Skills
Data Analysis: Ability to analyze call center metrics (eg, average handle time, customer satisfaction scores) to identify trends, set goals, and measure agent success
Communication Skills: Excellent verbal and written communication skills to effectively interact with agents, clients, and management
Emotional Intelligence: Empathy and emotional awareness to connect with customers and manage sensitive situations effectively
Multitasking: Capable of managing multiple tasks simultaneously, such as handling calls, entering data, and addressing customer inquiries
- Decontamination procedures
- Sterilization procedures
- Manual cleaning
- Assembling case carts
- Instrument decontamination
- Recording biologicals
- Equipment testing
- Sterile storage
- Sterilization techniques
- Instrument sterilization
- Case cart assembly
- Supply replenishment
- Ultrasonic cleaning
Accomplishments
- Teleperformance Top Agent of July, meaning highest score card in my division.
Timeline
Auto Loan Specialist
Bank of America
04.2024 - Current
Correction Officer
DJJ
04.2023 - 04.2024
Correction Officer - Promotion from JCO - Lieutenant Officer
DJJ
04.2023 - 04.2024
Work Study Internship
Denmark Technical College
08.2020 - 01.2021
Associate - Arts continuing education
Denmark Technical College
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